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Subject Topic: Towsure Don`t Really Price Match Post Reply Post New Topic
Personlidds0
via mobile 03/5/2022 at 12:36am
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Towsure advertise a price match policy on their website.

I was looking to buy 2 x chairs and leg rests - totalling over £500 - but found them a bit cheaper on other websites so requested a price match online, giving product details and links to the identical items on competitor's websites.

I received an email, simply stating they could not price match on this occasion. They gave no reason, so I queried if they had withdrawn their price match policy. They responded that the items were out of stock with their competitors:

'We try to match where possible. However after this was checked the items are out of stock on the alternative website.'

I checked, and found this was untrue. On pointing this out to them, they responded again that they could not price match.

I'd hoped to purchase all four items from one reasonably local store, but they clearly don't want or need the business. That's their prerogative, but why advertise a policy you won't uphold (and waste customers time in supplying product details and website links etc) and why claim products are out of stock with competitors when they're really not? That's a fob-off, which I don't appreciate.

What a disappointing potential shopping experience, and a waste of time. I won't be attempting to use Towsure again.

Post last edited on 03/05/2022 00:40:46


PersonFiona W
via mobile 03/5/2022 at 9:10am
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How much £ was the “a bit cheaper”? If you’re talking £5, it’s hardly worth the hassle of pressing for the money off. If £50, I can see the point.

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2024 = 20 sites / 41 nights. 2023 = 9/23. 2022 = 13/35. 2021 = 11/29. 2020 = 4/20. 2019 = 13/35. 2018 = 20/33. 2017 = 10/22. 2016 = 19/33. 2015 = 15 sites / 27 nights. Didn't count 1976 to 2014.


Personsaxo1
03/5/2022 at 9:21am
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I agree with the OP it's not the amount saved it's the principle.
saxo1


Personlidds0
via mobile 05/5/2022 at 11:07am
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Quote: Originally posted by Fiona W on 03/5/2022
How much £ was the “a bit cheaper”? If you’re talking £5, it’s hardly worth the hassle of pressing for the money off. If £50, I can see the point.


About £65 difference on the order (£509.80 Towsure, £444 competitor). Their loss (but my waste of time).


Personblueexpo97
via mobile 05/5/2022 at 11:12am
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Completely

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XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


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Personmarg6
05/5/2022 at 11:49am
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Quote: Originally posted by lidds0 on 05/5/2022
Quote: Originally posted by Fiona W on 03/5/2022
How much £ was the “a bit cheaper”? If you’re talking £5, it’s hardly worth the hassle of pressing for the money off. If £50, I can see the point.


About £65 difference on the order (£509.80 Towsure, £444 competitor). Their loss (but my waste of time).


dont forget, as a member of this website you also get a discount, the last time i checked it was 10% but do check up on that


Personlidds0
via mobile 07/5/2022 at 7:42pm
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Quote: Originally posted by marg6 on 05/5/2022
Quote: Originally posted by lidds0 on 05/5/2022
Quote: Originally posted by Fiona W on 03/5/2022
How much £ was the “a bit cheaper”? If you’re talking £5, it’s hardly worth the hassle of pressing for the money off. If £50, I can see the point.


About £65 difference on the order (£509.80 Towsure, £444 competitor). Their loss (but my waste of time).


dont forget, as a member of this website you also get a discount, the last time i checked it was 10% but do check up on that




I know a lot of companies used to offer UKCS discount but sadly no evidence of that with Towsure now, not even when I mentioned UKCS.

Never mind, not the end of the world, I just thought I'd make other campers on here aware that their price match policy is discretionary, even if you do meet all of their published T&Cs. Probably best to go direct to the competitors and not waste your time providing website links and SKUs etc.

The only store I've found who are genuinely happy to price match is GoOutdoors. Even better,they beat the competitor's price by a further 10%. It's too bad they don't stock the chairs and footrests I'm after.


PersonCockerspadgers
19/5/2022 at 8:13pm
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If you haven’t bought any yet, Towsure are now offering 10% off ‘most items’


PersonOLLIEB
via mobile 19/5/2022 at 10:47pm
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Would be nice for Towsure to comment...



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