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Subject Topic: IGLOO KOOLMATE 40
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Personmufc7
29/12/2007 at 2:28pm
 Location: URMSTON MANCHESTER
 Outfit: OUTWELL PALM COAST 600 View mufc7's Profile View Profile   Reply to mufc7 Reply   Quote mufc7 Quote  
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No I think it is discontinued. I have still had no response to my emails of camping-online. I have emailed them again today and also been held in long queues on the telephone. I suppose it could be that they are closed for the festive holidays.
Igloo in the US have sent me an email telling me that it is under guarantee for 2years from date of purchase. So I have just sent an email back to them asking if they will replace it from there or do they have a UK contact. Also if it is discontinued I can only presume that they will replace it with the next equivalent. Just so annoying that I have almost spent £100 and its broken on the 2nd use.


Personcockney
30/12/2007 at 4:41pm
 Location: chesterfield
 Outfit: abbey vogue 620 caravan + Chevy G20 View cockney's Profile View Profile   Reply to cockney Reply   Quote cockney Quote  
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HI SORRY NOT RESPONDED SOONER ON THE 12VOLT LIGHTER PLUG AT THE TIP IS A METAL PIECE THIS SHOULD MOVE IN AND OUT ON A SPRING ALSO CHECK THE FUSE THERE AS WELL BY UNSCREWING THE TIP PLEASE LET ME KNOW WHEN CHECKED

ALSO KOOLMATE 40 IS DISCONTINUED NOW BUT WE ARE DOING 5 DIFFERENT FRIDGES FROM FEB/MARCH

WE ARE DOING A , 35LT 3 WAY FOR AROUND £109.99, A 42LT FOR AROUND 119.99, ALSO 2 X FREEZERS AND A NEW 12VOLT COOLER

 

 MANY THANKS KEVIN



-------------
kevin

camping-online ltd


Personmufc7
30/12/2007 at 10:53pm
 Location: URMSTON MANCHESTER
 Outfit: OUTWELL PALM COAST 600 View mufc7's Profile View Profile   Reply to mufc7 Reply   Quote mufc7 Quote  
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Thanks Kevin I have received your email, I will let you know tomorrow if it is a faulty fuse or not.


Personmufc7
01/1/2008 at 12:35pm
 Location: URMSTON MANCHESTER
 Outfit: OUTWELL PALM COAST 600 View mufc7's Profile View Profile   Reply to mufc7 Reply   Quote mufc7 Quote  
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Hi Kevin,

I checked the fuse and it had indeed blown, so I bought a new one yesterday, however I left the Igloo on overnight and when I got up this morning that had also blown.

Thanks Lorraine


Personcockney
02/1/2008 at 12:14pm
 Location: chesterfield
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hi again reason could be that plug is not pushed in hard enough as this would cause a spark to jump and somtimes bops the fuse also did the end tip move in and out freely

many thanks kevin



-------------
kevin

camping-online ltd


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Personmufc7
02/1/2008 at 9:36pm
 Location: URMSTON MANCHESTER
 Outfit: OUTWELL PALM COAST 600 View mufc7's Profile View Profile   Reply to mufc7 Reply   Quote mufc7 Quote  
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Hi Kevin,

Yes the tip is moving in and out freely and the plug is definitely plugged in correctly.


Personmufc7
04/1/2008 at 5:46pm
 Location: URMSTON MANCHESTER
 Outfit: OUTWELL PALM COAST 600 View mufc7's Profile View Profile   Reply to mufc7 Reply   Quote mufc7 Quote  
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Have emailed company again, want to get this sorted asap.


Personjaegerchick
29/3/2009 at 9:08pm
 Location: East Sussex
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SO have the Kool Mate 40's now been totally discontinued? If so, its a shame as they were good. If they have been discontinued, what can someone recommend? similiar size etc? any responses back much appreciated.


Personmufc7
29/3/2009 at 9:58pm
 Location: URMSTON MANCHESTER
 Outfit: OUTWELL PALM COAST 600 View mufc7's Profile View Profile   Reply to mufc7 Reply   Quote mufc7 Quote  
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Hi Yes it has been discontinued but has been replaced by an updated version.  Just to add that the problem with ours was a faulty power pack.  I actually had a call from Igloo in the states who gave me a contact here in the UK and they sent me a new power pack free of charge.  Would highly recommend this cooler.


Personjaegerchick
30/3/2009 at 9:46pm
 Location: East Sussex
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Hi, Mufc7, can you let me know who the contact here in the UK was please, as it was my power pack that blew up yesterday. The motor is a bit noisy on the koolmate 40 now, but if I can get hold of spares that would be great. Any info back much appreciated. I have to get some hinges about 12 months ago, but I can't find the supplier now in the UK. Anyway, any info back about your contact would be great. Many thanks


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Personjaegerchick
30/3/2009 at 9:47pm
 Location: East Sussex
 Outfit: None Entered View jaegerchick's Profile View Profile   Reply to jaegerchick Reply   Quote jaegerchick Quote  
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Hi, Mufc7, can you let me know who the contact here in the UK was please, as it was my power pack that blew up yesterday. The motor is a bit noisy on the koolmate 40 now, but if I can get hold of spares that would be great. Any info back much appreciated. I have to get some hinges about 12 months ago, but I can't find the supplier now in the UK. Anyway, any info back about your contact would be great. Many thanks


Personjaegerchick
30/3/2009 at 9:47pm
 Location: East Sussex
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just out of interest, what is the updated version?


Personmufc7
30/3/2009 at 10:19pm
 Location: URMSTON MANCHESTER
 Outfit: OUTWELL PALM COAST 600 View mufc7's Profile View Profile   Reply to mufc7 Reply   Quote mufc7 Quote  
Joined: 04/4/2005

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Hi jaegerchick,  the updated version is a cool chill 40 link below

http://www.igloocoolers.com/home/

If I remember correctly the contact was somewhere in the North but if you email Igloo I am sure they will make contact with you.  I received excellent customer service from them.

 



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