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 Topic: ATMB query... signing up...
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21/7/2023 at 8:08am
Location: Derby.
Outfit: Karsten 350+Awnings
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Joined: 01/7/2012 Diamond Member 
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Hi all,
I'm sorted, and have been for almost a decade now... but a mate of mine is trying to follow suit, and subscribe to ATMB for the toll tag.
It's all on-line nowadays of course, and after filling in his details, and attaching the two ID's, all that's left is to tick the 3 boxes at the bottom... one of which is to read and accept the terms... and this is where proceedings come to a halt!
The attached (scanned) ID's are 125 & 89kb respectively, so well below the 5MB limit.
There's no option for print/complete/scan etc. It's simply "Please read and accept our general conditions of sale to access the next step" and two clickable tabs at the bottom...
Click "Close without accepting", and it simply goes back a step, as one would expect.
Unfortunately it does the same when you click "I read and I agree to the general selling conditions.
It appears to be impossible to get that third tick in the box!
Try clicking the "Following" button under the price summary, and it comes up with a red warning/advisory panel... "I accept the ATMB billing conditions of sale is obligatory."
Yep! We know! But you won't let us accept! 
There's no mention of any other problem... all attachments appear to be acceptable, and all obligatory name/address/contact details are completed correctly, down to the "ROYAUME-UNI (UK)" tab on the address, and the Union Flag/+44 on the 'phone number.
That one red warning panel is the only hint of why we cannot progress to the payment page!
Anyone signed up lately, and have any helpful words of encouragement, or even a "Hang on in there. You got this" type of support! 
Like I say, this is for a mate... Mine is all fine and dandy, but they have changed the process (and the website) since I got mine.
Yours most flummoxed.
Mr I'm alright Jack.
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2024: 38 nights thus far...
2023: 47 nights
2022: 40 nights
2021: 30 nights
2020: Just 24 nights
2019: A personal best 50 nights
2018: Just the 30 nights
2017: 34 nights
2016: 32 nights
2015: 38 nights
2014: 34 nights
2013: 36 nights
From July 2012: 23 nights
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22/7/2023 at 8:24am
Location: Derby.
Outfit: Karsten 350+Awnings
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Joined: 01/7/2012 Diamond Member
Forum Posts: 9052
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Thanks Keith.
Yes, in theory, the T&Cs is the old format tick box form (pdf) that (from memory) used to be printed off, completed, then scanned back in. Nothing can be ticked on screen, other than the newly added* aforementioned 2 boxes to agree or not.
I think he's about ready to give up, as he's keen to not pay fees/deposits/higher charges etc that he's seeing with other providers.
I did lend him mine the other week, but long term that's not ideal, as you just know the battery won't go until it's me stuck at the barrier, and me the locals are parping at, as I reverse to the machine to put my loose change in!
*I say "Newly added", but that could have been anytime since since I signed up myself a decade ago!
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2024: 38 nights thus far...
2023: 47 nights
2022: 40 nights
2021: 30 nights
2020: Just 24 nights
2019: A personal best 50 nights
2018: Just the 30 nights
2017: 34 nights
2016: 32 nights
2015: 38 nights
2014: 34 nights
2013: 36 nights
From July 2012: 23 nights
|
Don't forget to leave a review of the French and other European campsites you have visited!
Don't forget to leave a review of the French and other European campsites you have visited!
Don't forget to leave a review of the French and other European campsites you have visited!
30/3/2024 at 12:10pm
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Outfit:
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I also had an issue with signing up to ATMB, same issue as Mucker mentioned, and the solution was to switch Browser from Google Chrome to Microsoft Edge.
After doing that, I completed the subscription as normal and used my Halifax Clarity CC, so a ATMB Tag is now winging it's way to me.
I previously had two other Tags, Bip & Go (SANEF) and APRR (Fulli) but the Tags had not been used since 2019, so decided this year to order new Tags as I had been using them for years, so the battery would probably be dead in both.
Of course both firms no longer accept my Halifax Clarity CC, or any CC for that matter, and Metro Bank who I use for € transactions did not comply with the SEPA credentials as required.
All a little anoying, but all sorted now.
Post last edited on 30/03/2024 12:25:48
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via mobile 26/7/2023 at 2:56pm
)... et voila... straight in! WTF! 
