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 Topic: Is anyone going yo Europe soon?
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 via mobile 14/2/2024 at 8:35am
Location: Yorkshire
Outfit: None Entered
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Can I please ask, is anyone going to the Netherlands soon, or into Europe?
I have recently purchased a 2 year old Karsten tent package but find the wrong Rain Awning zip has been fitted to the front of the Comfort Awning at time of manufacture (see pic), so it's impossible to use both at the same time.
I know Karsten tent warranties are not transferable, but James at Camping Travel Store has very kindly contacted Karsten in the Netherlands, who have agreed to fit correct zips free of charge, since this is clearly a manufacturing error, not a fault which has developed.
James says he can facilitate return carriage but not outward, and there's the problem: to send this canvas to the Netherlands (not a huge box as no poles need go back), it has to go through customs and the recipient (Karsten.nl) needs to pay import fees and VAT, despite that it will then be coming back to the UK. They haven't agreed to this. Furthermore, the customs declaration needs to include new value of goods (and Ive no idea what this is without poles) and duties must be paid by recipient on the combined value of goods plus carriage and insurance. It basically makes Karsten's offer to amend the zip unachievable.
It seems the only way to take Karsten up on their offer is to send the parcel from within the EU. We hope to go to France in May, but that's 3 months away and I've been told it might be some months until Karsten are able to return the canvas, so it would probably negate use of the tent awnings for this year.
Which brings me back to my original question: is anyone going to the Netherlands shortly, or to Europe, and might you consider posting this parcel on my behalf please?
It's going (hopefully!) to:
Karsten Tenten
De Factorij 9,
1689 AK
Zwaag,
Netherlands
Attn: Erwin Glas
If anyone can help, that would be wonderful. If not, it's looking like we'll either have to manage with just the pod for this year, or else see if TVS in Bolton can sort this out for us.
I'd be very happy for you to open the parcel to confirm contents are just tent Awning canvas! I would of course fund all onward carriage charges incurred.
Thanks for reading!
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Don't forget to leave a review of the French and other European campsites you have visited!
Don't forget to leave a review of the French and other European campsites you have visited!
Don't forget to leave a review of the French and other European campsites you have visited!
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