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Oh Stu, your site looks beautiful.. We were thinking about bringing our caravan to France next year & your site looks just like the one I would love to visit...

I will save you wonderful site into my favourites..

Karen

Hi Karen,

thanks very very much for your lovely comments. we've just come in from a wonderful evening here. All campers & gite guests fed, happy and ready to face another day of paradise. Off to bed now with a cuppa! Knackered!

We run an accommodation business and up to recently we didn't take deposits we now do and they are non refundable. The reason being we had 5 no shows in one week and the income lost ran to about £500. A business the size of ours cannot sustain that kind of loss hence the change of mind!!

I agree though if it is in the terms and conditions that they will refund you they should and you should persue it! Maybe its just come over in the translation incorrectly but even so sounds like they should be refunding you. Can't you scan a copy of the terms to them highlight the section and e mail it back and say you are taking the matter further.