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Quote: Originally posted by GBpub on 25/8/2012

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Quote: Originally posted by latecamper on 24/8/2012

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Sounds like ADAC off load quite a lot of the legwork to the AA anyway. Makes you wonder where either of them are making any money.

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ADAC are based in Germany, therefore if you have a breakdown outside of Germany then it is obvious they will use a Company based in the country you are in. This is exactly the same as the AA/RAC etc do if you breakdown in Europe.

To be fair, whilst ADAC are happy to take your money even though you don't live in Germany, their service is not really intended for non German residents. Hence which is why in my opinion this problem arose. They may be ok to change a wheel at the roadside etc. but I personally wouldn't rely on them for recovery back to the UK.

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Is it just me or did anyone else not consider the OP's problem a 'total nightmare'?

The ADAC, AA and everyone else seemed to bend over backwards to try sort things out. One breakdown in communication, one extra overnight stay and that's your definition of a 'nightmare'?!

A friend of ours in France: car breaks down 3 days in, with kids, tent, bikes and kayak on roof, no suitable hire car could be found (in the whole of Northern France!), so they had to fly home a week early (they were supposed to be having a 2-site holiday and obviously couldn't get to the second site) - repaired car was only returned as far as Calais, so mate had to go there to get it (at least they paid). Can't remember who the breakdown company was but not ADAC...

Now THAT'S a nightmare.

Quote: Originally posted by nelmo on 19/9/2012

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Is it just me or did anyone else not consider the OP's problem a 'total nightmare'?

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I agree with you - I think that given the circumstances, a UK based company would not have managed any better

In the end it was resolved with some disruption, but not catastrophic. If anything I would be more inclined to use ADAC after reading this post.