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Topic: ACSI

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Suzac

20/1/2017 at 9:33pm
Location: Devon
Outfit: Swift 2016 Challenger 510 Ford Kuga

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Quote: Originally posted by RDS123 on 20/1/2017
Sorry still in Spain so don't know but no money out of my bank yet

Your original message said you were going on 28th January

Don't know if of any use but I think I've seen them on sale in French and Spanish sites. Presumably would not be in English though

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Mother Nature always wins in the end.

Don't forget to leave a review of the French and other European campsites you have visited!

iank01

21/1/2017 at 10:48am
Location: Worcestershire
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It has take from 16th Dec until today to receive our ACSI books and no email yet with code to renew ACSI app. Email was promised in January sometime.
Very disppointed with level of service from ACSI as you have to phone them as they NEVER answer emails even though email is done through their website!

Val A

21/1/2017 at 12:35pm
Location: West - North Yorkshire
Outfit: Swift Speedbird 490 Mondeo Estate

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There are English versions available at lots of Spanish campsites: details here Spanish campsites selling the ACSI Guides and Card

Val A

21/1/2017 at 12:36pm
Location: West - North Yorkshire
Outfit: Swift Speedbird 490 Mondeo Estate

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Quote: Originally posted by iank01 on 21/1/2017
It has take from 16th Dec until today to receive our ACSI books and no email yet with code to renew ACSI app. Email was promised in January sometime.
Very disppointed with level of service from ACSI as you have to phone them as they NEVER answer emails even though email is done through their website!

Ian, the code should be on the card which is detached from the cover of the book. Here is a link Using your ACSI App which contains a link to the page where you enter the code.

Don't forget to leave a review of the French and other European campsites you have visited!

Ewen c

21/1/2017 at 2:23pm
Location: County Kildare Ireland EU.
Outfit: Tents

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I got my books and card on Thursday. ACSI had contacted me a few months ago to say they would be late. Payment went through this week. My ID card was received in September or October.

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iank01

22/1/2017 at 9:16am
Location: Worcestershire
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Quote: Originally posted by Val A on 21/1/2017

Quote: Originally posted by iank01 on 21/1/2017
It has take from 16th Dec until today to receive our ACSI books and no email yet with code to renew ACSI app. Email was promised in January sometime.
Very disppointed with level of service from ACSI as you have to phone them as they NEVER answer emails even though email is done through their website!

Ian, the code should be on the card which is detached from the cover of the book. Here is a link Using your ACSI App which contains a link to the page where you enter the code.

I inputted the code number on the card and it gets rejected so cannot update the ACSI app. No issue with CC app which has not expired/

Post last edited on 22/01/2017 09:26:02

Val A

22/1/2017 at 10:17am
Location: West - North Yorkshire
Outfit: Swift Speedbird 490 Mondeo Estate

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Was it because the original ACSI (Main) App was a 'complimentary' addition to the ACSI (Card), so whilst buying the ACSI Card continues your ACSI (Card) App as long as yo continue to buy the guide, after the first year you have to buy an ACSI (Main) App each year at a cost of €12.99
see here

Don't forget to leave a review of the French and other European campsites you have visited!

junezhubby

27/1/2017 at 5:11pm
Location: Ramsbottom
Outfit: Bailey Unicorn Valencia

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Yaaaay, came today!!!

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See you all soon, Bernard!

Francais

27/1/2017 at 11:20pm
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Yep my two books c/w camping card turned up today, but I have not been charged.

Which is odd as I signed upto the 3 year deal which included the app, although if I am honest, the app is of little use to me.

Looks like ACSI are loosing the plot!

Bridie

06/2/2017 at 9:54am
Location: Hants
Outfit: VW Trooper

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Still no ACSI book and I pay annual sub. I can't find an e mail address for them on their contact page either?
Has anyone got this please?

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bridie

iank01

06/2/2017 at 10:15am
Location: Worcestershire
Outfit: Buccaneer Cruiser

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We got our second lot of books on Saturday and the code on that one does not update the ACSI app. In the end I purchased just for France and Spain, but annoying as paid for the complete app so I could renew all countries just in case.

Don't forget to leave a review of the French and other European campsites you have visited!

Bridie

06/2/2017 at 10:29am
Location: Hants
Outfit: VW Trooper

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It seems that ACSI is in a bit of a muddle altogether. I checked our membership and according to them we only had membership for 2011 and 2013 although we have received our books every year up until this year!!!

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bridie

junezhubby

06/2/2017 at 10:39am
Location: Ramsbottom
Outfit: Bailey Unicorn Valencia

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http://webshop.acsi.eu/en/customer-service/. This might be the email address I used, it's on the Web site under customer services. If you log on to your account, there's a "contact us" button which gives them all your details i think?

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See you all soon, Bernard!

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