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Did you book online directly with them? I bought foot passenger tickets for this summer, paid in full at the time and got an email with a printout E-ticket shortly after.
I'f you've got the original booking invoice there should be some sort of booking ref no on it. I think you should phone them up ASAP, because you should have that E-ticket. (But check your Spam file first.) Better safe than sorry and if there has been a muddle the more time you have to sort it out the better.
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