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Neil and Julie and Bilybob - I do hope you all manage to get everything sorted out. My heart goes out to you and anyone else affected by this. I only hope that your insurance companies come through in the end (but don't hold your breath) and that they do the decent thing.
If not, then I imagine a little adverse publicity on forums like this may be effective......!
I wish you all the best, and hope that things get sorted out - I expect you're all just glad to be home and safe. I know I would be!
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