We are booked on a midday Eurotunnel next Wednesday and our drive from Southampton will take us via M3 & M25. If I leave home at 8am I will hit all of the rush hour traffic on the M3/M25.
So thinking that it might be best to leave home about 5am, get to the tunnel about 7.30am and hoepfully catch an earlier train. I have read on this forum about people getting earlier trains in off-peak but what about hight of the summer? Are we more likely to get onto an 8am train as opposed to 9am or 10am?
Grateful for some advice please. My life will not be worth living if I drag wife and tennage daughter out of bed at 5am only to have to wait at the tunnel until midday!
Thanks
Chris
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Eurotunnel's normal policy is for a two hour window of flexibilty around your booked time of departure. So I don't think you'll get away with arriving at 7:30 for an 8:00 train. The best is perhaps 9:30 which is two hours ahead of the latest check-in for a midday departure.
You may find that the M3 and M25 are flowing pretty well at the moment, due to the price of fuel and economic downturn. Why not try looking at the Traffic England website a few mornings this week to see how well the traffic is flowing?
As Eurotunnel operate dynamic charging system you will find that the off peak trains are just as full if not fuller than the peak time trains. So don't expect to get on an earlier train if you do arrive early!
------------- Ollie
2016
Monplaisir - Provence
Camping Les Gorges du Loup
If you leave at 7am you will certainly hit traffic but 4hrs should be ok, provided you don't get held up unduly by accidents & lane closures which of course on your route is a not impossible scenario.
If you want to go for it at 5, the worst that can happen is that you wait at the terminal, which is not as bad as sitting still on't '25 with the clock ticking.
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As frequent travellers on Eurotunnel as Oliver Day said they do operate a 2 hour window of flexibility ie 2 hours before or after your booked crossing. You could take a chance and arrive earlier or later than 2 hours, but they may charge you. My advice is if you think you will be outside the 2 hours to give them a ring and ask.
we arrived 1 day early last year due to a change of circumstances, before I booked onto the local campsite I went to the tunnel check in knowing that the next day (1st sat in aug) would be really busy and they may be glad that I was a day early! sure enough I was on the next train for no extra charge!
However it is up to them, earlier than 2 hrs and they can just turn you away. Worst case you go to the J11 services and sit having a coffee.
Eurotunnel policy is that if you arrive up to 2 hours before or after your booked crossing, they will put you on the NEXT AVAILABLE train at no extra charge. So if you arrive 2 hours BEFORE your booking, the longest you should wait would be 2 hours, ie to your booked time, however if you arrive within 2 hours AFTER your booked time, the next AVAILABLE train might be a long time. It's a risk you take.
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I have a workmate who arrived at the French end of the tunnel this May half term, within the 2 hour slot for the train she was booked onto, only to be told the train was full and they would have to queue for a later train. She pointed out that they had a booking and they werent late but got the gallic shrug. They eventually got onto a train 1.5 hours later than the one they had booked back in October.
My friend said it was very, very busy and it looked like they had just abandoned the booking system or it had broken down and they just seemed to be filling the trains on a first come first served basis. I hope this doesnt happen to us as it will cost us an extra night in the Kennels and cattery for our pets.
Magicaly, I think that's disgraceful. What's the point in having a booking system if they don't adhere to it?! I'd have complained loud and long, especially if I'd paid more to choose a crossing that was most convenient for me.
Just echoing all the other comments, we always turn up early and only once in the last 10 years have we not beem allowed to get on early on this side. French side are normally more rigid ( surprisingly). I think May meltdown may have been knock on effect from all the additional traffic caused by the airports closing.
If they won't let you on and you have along wait - you can always placate female family members by buying some nice perfume in the terminal ( which in my experince is very often cheaper than it is in France - especially when Euro rate is rubbish).
------------- Sue
Never regret anything that at the time made you smile.
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We arrived quite a bit early at Calais this Easter and the poor French woman at checkin was having computer problems which meant it took 15 mins to tell us there were no early spaces. During this time an English chap a few cars back was getting quite irate and came up to ask how long she would be, being quite rude with it, bit if a bonus that as the lovely lady then spent a bit more time getting us on an early train, wouldn't be at all surprised if we had that chap's place!
We always use self check in, and if you put your car number on the booking form, you don't even need to enter your booking ref, the machine reads your number plate and greets you by name! Bit disconcerting the first time, but now we love it. We seem to be offered a choice of 2 crossings, but I suppose if you have anything complicated you need to go to the man-booth.
We had the misfortune to break down right outside the Terminal at Christmas, the eurotunnel staff had to tow us into the Terminal because we were a security risk where we were, so we went through and it registered our booking by reading the number plate. We went and spoke to the nice lady at the desk and she gave us a "free pass" so to speak so that once we had got sorted we could get a crossing whenever. We went back boxing day and had expected it to be busy, but they had no problem booking us in. In fact it was the same guy who had helped us when we broke down and he even asked if we were ok!
We've got on earlier trains before but never that much earlier. I agree with the comments about going early and if you get there early see if you can get an early crossing, if not you know you are there and you probably wouldn't have that long to wait to get a crossing within the two hours!
When we came back after Christmas the queues into the Calais terminal were manic, cars changing lanes, pushing in etc etc, we had tried to aim for an earlier train but they were all full, but we did get on our original booked train and surprisingly it did leave on time.