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Subject Topic: ADAC - A Tale Of Woe
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PersonBerriow
21/9/2014 at 4:14pm
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The terms and conditions for ADAC which I read - admittedly in an unofficial translation from German - said that in an eventuality like that ADAC would "organise" the return of the car by a contractor. It didn't seem clear to me who was paying for that. Is this what Saftlad is grappling with?


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Personsaftlad
21/9/2014 at 4:40pm
 Location: Taunton
 Outfit: Swift Quattro EB View saftlad's Profile View Profile   Reply to saftlad Reply   Quote saftlad Quote  
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Quote: Originally posted by Berriow on 21/9/2014
The terms and conditions for ADAC which I read - admittedly in an unofficial translation from German - said that in an eventuality like that ADAC would "organise" the return of the car by a contractor. It didn't seem clear to me who was paying for that. Is this what Saftlad is grappling with?


Possibly, but the letter is less than clear and reliant on Google translate. The letter refers to "engine removal and cleaning", neither of which has happened, certainly not with my approval.

Are you suggesting that Adac can refuse to repatriate the car themselves and instead pass on any costs?

I want a full breakdown from Adac of what these costs are before I agree to paying anything, as I believe my membership (Adac Plus) should have covered breakdown recovery and repatriation as it was not fixable within 3 days.


PersonDiPhil
21/9/2014 at 8:43pm
 Location: Suffolk
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Why don't you ring this lady I at ADAC in Germany who speaks perfect English and ask her opinion. Ms Barbara Lorenz 00-49-95-15-23-44.


Personnigelsp
22/9/2014 at 9:36am
 Location: Northern Ireland
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Has anyone thought of a nationwide bank account which has full European breakdown cover included? It works out at £10 per month which is roughly what the ADAC cost? Just thinking about it at the moment but would love to hear people's views.


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Personsaftlad
23/9/2014 at 7:09pm
 Location: Taunton
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Spoke with ADAC this morning. Seems the letter was sent in error, the breakdown has no outstanding balance showing on it.

That's a relief!


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PersonBerriow
23/9/2014 at 7:19pm
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Excellent news. So pleased for you. But what a way for that company to behave to give you so much worry.


PersonCrach
23/9/2014 at 7:47pm
 Location: France
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Quote: Originally posted by saftlad on 23/9/2014
Spoke with ADAC this morning. Seems the letter was sent in error, the breakdown has no outstanding balance showing on it.

That's a relief!




Did the letter come from ADAC or perhaps a scam?


Don't forget to leave a review of the French and other European campsites you have visited!


Personsaftlad
23/9/2014 at 8:42pm
 Location: Taunton
 Outfit: Swift Quattro EB View saftlad's Profile View Profile   Reply to saftlad Reply   Quote saftlad Quote  
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Definitely from ADAC, the lady in the claims department didn't deny sending the letter, only that it was sent in error.

Alternatively, (and not based on anything other than cynicism), a hope that I would send the initial amount without questioning it.

Or maybe just a normal paperwork error.

Either way, she confirmed there is nothing owing.


PersonEddie12
24/9/2014 at 11:39am
 Location: Northern Ireland
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Quote: Originally posted by nigelsp on 22/9/2014
Has anyone thought of a nationwide bank account which has full European breakdown cover included?


Does it cover the caravan though?


PersonVal A
24/9/2014 at 11:46am
 Location: West - North Yorkshire
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My bank account breakdown doesn't cover the caravan, and adding the additional cover costs more than arranging a separate policy.



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