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 Topic: Tolls in France. Again!
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Don't forget to leave a review of the French and other European campsites you have visited!
Don't forget to leave a review of the French and other European campsites you have visited!
06/11/2017 at 2:12pm
Location: Derby.
Outfit: Karsten 350+Awnings
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Joined: 01/7/2012 Diamond Member 
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This may interest some... then again, it may not!!
11 months after my first toll-tag experiences, my colleague borrowed my ATMB Tag back in late August/Early Sept, to see if it was advantageous enough for him.
He was on a motorbike, which should be a cheaper class 5.
He only passed one toll outbound (August), and was mistakenly charged at the car class 1 rate. Obviously, we weren't aware until it showed on my personal account, at which time, I used their "contact us" button and explained the situation in both English and Google-translated-French.
Before the actual August invoice "arrived", and now into September, my colleague returned to Blighty, using 4 or 5 tolls... all but one showed on my account ("current journeys") as class 1 (car) again!
I then had an email thanking me for my first email, and that they had amended the (outbound) charge to the correct class 5.
I thanked them, but reported (by return email) their similar failings for the return journey, (which were all in Sept) and added that "From the 7th, I'll be returning to France, but in a car this time" (I didn't want to confuse matters even further by admitting it was somebody else on the motorbike, using my tag! LOL!
I heard nothing more, and in all honesty, expected to be charged the higher rate (or rather my colleague would have been, after I had passed the costs on to him!) and put it all down to a bad experience!
So the invoice for the single August (outbound) trip arrived, showing solely the class 1 charge!! FAIL!
I didn't follow it up, (then or subsequently) as it was a short journey, which made just 3€ difference.
I've now received my invoice for September. It's messy! There's the original mistaken class 1 charges for the return journey, all and every credits for same, then the correct class 5 charges... then the (correct) class 1 charges for when I went myself from the 7th Sept onwards (In my car).
... And that included the August cock-up too... Credit for the outbound class 1 charge (From the previous month's invoice), and the new class 5 charge added.
I told you it was messy... but they did hear my cries afterall, and they have got it bang on in the end, to the penny. Every wrong charge can be crossed off with the correct credit, all bike tolls eventually charged as class 5, and my own journey all showing the correct class 1.
My colleague is now considering the ATMB tag for himself, but taking my advice to wait for "The Deal" early next year.
But the question remains... why was he mistakenly charged class 1 in the first place, and is he likely to have the same "hassle" next year (Translating/sending emails etc!)
For the above, his class 5 journeys totalled just 19.10€, compared to a class 1 cost of something like 25€ ish, so little difference in the grand scheme of things, but next year he's going a lot further, and if he takes the toll all the way, class 1 charges would mean an overcharge of around 45€ each way (According to Via Michelin).
Anyone else use a tag with a motorbike? Any similar problems, or all good?
Did they automatically associate my tag with the previous years charges for my class 1 car with roof box? I seriously doubt that's the case. Surely they rely on the camera's/lasers etc each and every time you pass through, to determine the vehicle?
... On a separate note, and purely for the record, my colleague can also confirm that the little plastic pouch (that the tag comes in) does actually do it's job, and that the tag won't work unless you take it out first!!
I DID WARN HIM!!! 
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Don't forget to leave a review of the French and other European campsites you have visited!
Don't forget to leave a review of the French and other European campsites you have visited!
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