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Subject Topic: ATBM tag - delivery time? Post Reply Post New Topic
PersonMisterB1959
05/3/2018 at 4:58pm
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hi, can anyone shine some light on how long it takes for the ATBM tag to arrive after order has been made ? or is there a contact email address I can chase the delivery date through?

I think I ordered one but haven't received anything - I say think I ordered one, but no payment has gone from my account yet, even though I sent all details inc iban number etc


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PersonBerriow
05/3/2018 at 5:48pm
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Click Contact on their website and ask them about it.


PersonMisterB1959
05/3/2018 at 6:02pm
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thanks, but the email form asks for subscriber number - I don't have one

when I fill it without the number it returns a message saying, thank you, please fill in the form below - so I don't know if that has even gone or not?


PersonSimon-Pedley
05/3/2018 at 6:07pm
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Mine arrived today, I think it took about 2 weeks.


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PersonBerriow
05/3/2018 at 6:15pm
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Mister B, Try e mail to contact at atmb.net


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Personbadger54
05/3/2018 at 8:58pm
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Quote: Originally posted by MisterB1959 on 05/3/2018
hi, can anyone shine some light on how long it takes for the ATBM tag to arrive after order has been made ? or is there a contact email address I can chase the delivery date through?

I think I ordered one but haven't received anything - I say think I ordered one, but no payment has gone from my account yet, even though I sent all details inc iban number etc



My account is set up with my Nationwide credit card so there is no fee when the charge is in euros. If ATMB have your IBAN number doesn`t that mean that they will debit your bank account and your bank will charge you for transfering funds abroad?


PersonMucker1884
06/3/2018 at 5:45am
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IBAN is for an actual bank account.
CB is for card transactions.

I'm under the impression that the IBAN option is only available for French bank accounts. However, I notice the OP has dual location in their profile, so that may be the case in this instance?

If an English bank account has been used for the IBAN details, I suspect the application has failed. Re-try using IBAN with a French Bank Account, or CB with a credit card. (Can't remember whether a debit card is accepted or not).

I seem to remember having an email response within a matter of minutes, confirming the application is going through, and also confirming your personal Subscriber number.

All should be confirmed and clear way before the tag actually gets dispatched, so if that's not the case, I suspect you need to start again!

-------------
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Personblueexpo97
06/3/2018 at 11:45am
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Would have been a lot easier from SANEF UK.

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


PersonMrWez
06/3/2018 at 5:08pm
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Ours arrived today, ordered on the 27th Feb.


Personfilly65
06/3/2018 at 6:50pm
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I don't know if this will help but I used my bank debit card (CB) to set up my account a few years ago and just received an email to say my card details were expiring, inviting me to update with my new card details.
So as Mucker said I think unless you have a French Account then the IBAN application has failed.
I also received mine within two week when we originally ordered it.


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Personfilly65
06/3/2018 at 6:53pm
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Also, forgot to say that when they email they use this address -

ATMB at info.atmb.net

And I also have these contact details from an email they sent me -

Hello,

Your request has been recorded and will be processed promptly.

Our customer advisors are at your disposal for any further information at 0800 074 100 (free call from a landline).

Thank you for your loyalty,
ATMB Customer Service Center


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Personblueexpo97
07/3/2018 at 11:39am
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filly, there is a post edit button for use up to two hours after posting.

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


Personfilly65
07/3/2018 at 6:32pm
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Thanks Blueexpo97 will look for that next time



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