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Subject Topic: Toll tag not working Post Reply Post New Topic
PersonRich73
via mobile 03/8/2019 at 10:53am
 Location: West yorkshire
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Anyone help with this. Driving back from Frejus to Calais and my toll tag has stopped working. It worked fine all the past two weeks without a single hitch. Its a new one so shouldn't be an issue with the battery. Its now not working at all. ATMB customer number is only contactable Mon- Fri.
Any advice???


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PersonDaveS1
via mobile 03/8/2019 at 11:13am
 Location: Hatfield Peverel Essex
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Use your credit card. Simple and cheaper!
DaveS1


PersonRich73
via mobile 03/8/2019 at 11:26am
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Quote: Originally posted by DaveS1 on 03/8/2019
Use your credit card. Simple and cheaper!
DaveS1


Great advice...
Anyone any serious answers?


PersonSGThomas
03/8/2019 at 11:36am
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This will not solve you immediate problem, however
1)   Log into your account
2)   Click on "modifier"
3)   click on tab " Vos abonnements"
4)   scroll down to "Remplacez un badge defecteux"
5)   click on "valider"


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Personbadger54
03/8/2019 at 11:47am
 Location: kent
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Have you tried the 0800 074 100 number?


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PersonFrancais
03/8/2019 at 1:47pm
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Well, there you go and some folk commented why do I carry two Tags, Bip&Go (Sanef) and APRR.

Back in the days when I only carried the one Tag, Bip&Go (Sanef) it failed at the first peage as we headed South, luckily and this may be of use to the OP, we had a overnight stop planned at Chalon Sur Saone, on the autoroute exit there was a APRR Office, and that’s how I ended up with the APRR Tag, as they set me up there and then, and no charge either, they just required my CC detail and for me to sign a couple of forms.

Good luck getting sorted Rich73, it really is a first world problem but annoying none the less.

We now use the APRR Tag for the journey South and the Bip&Go (Sanef) Tag for the journey North to back home.


PersonJKCI
via mobile 03/8/2019 at 3:41pm
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Linked credit card expired? Mine did recently and had to update new card details on their website.


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PersonFrancais
03/8/2019 at 5:59pm
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JKCI, would anyone not check that the linked CC is up to date before they set off on holiday, could be a real disaster if the said CC is also to be used during the holiday for other purchases.


Personbadger54
03/8/2019 at 6:05pm
 Location: kent
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Quote: Originally posted by JKCI on 03/8/2019
Linked credit card expired? Mine did recently and had to update new card details on their website.


I don`t think that would stop it working. I used mine late June/early July and it was only when they tried to bill me in late July that my expired credit card showed up. It had expired prior to the trip. I sent them an e-mail, and updated my details online and they actually phoned me to sort it out.


Personbadger54
03/8/2019 at 6:08pm
 Location: kent
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Quote: Originally posted by Francais on 03/8/2019
JKCI, would anyone not check that the linked CC is up to date before they set off on holiday, could be a real disaster if the said CC is also to be used during the holiday for other purchases.


My bank sent me a new card which I had been using for a while but what I had not done is update the c/c details on my ATMB account.


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PersonFrancais
03/8/2019 at 6:40pm
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No excuse for bad admin badger54.


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Personblueexpo97
04/8/2019 at 8:44am
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If all else fails, take tag off and drive to a manned booth(if possible) and hand tag over, they can then scan the barcode on tag and away you go.

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


Personbadger54
04/8/2019 at 8:50am
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Quote: Originally posted by Francais on 03/8/2019
No excuse for bad admin badger54.


I am donning the sackcloth and ashes as we speak.



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