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Subject Topic: Camping Erreka Bidart Covid-19 no refund
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PersonGambolia
via mobile 30/4/2020 at 9:47am
 Location: Dunfermline
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Hi Kelper, I copied and pasted the legislation for the link you sent me and emailed it to Nantes Camping. They are now issuing a refund. Many thanks for your help. One down one to go!


Don't forget to leave a review of the French and other European campsites you have visited!


Personmiloson
30/4/2020 at 11:02am
 Location: manchester
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Thanks Gambolia,
Issuing vouchers instead of refunds are ok for some people . I do think the sites are doing this because let’s face it how will they survive in this horrible situation.
But I would rather have the refund , will we go next year we don’t know as much as we love France and have been 4 times , we are in uncertain times . Not only the U.K. but so many countries are going to suffer.


PersonKelper
30/4/2020 at 11:14am
 Location: Northern Ireland
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Well done, Gambolia!


PersonGambolia
via mobile 30/4/2020 at 11:25am
 Location: Dunfermline
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According to French law on this:- if the customer (you) cannot use the voucher in the allotted time then you the customer should be refunded (whatever the reason)


Don't forget to leave a review of the French and other European campsites you have visited!


PersonGambolia
via mobile 02/7/2020 at 12:06pm
 Location: Dunfermline
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Update, Camping Erreka is not going to issue me a refund because the French border is open. Not being able travel to due to Covid-19 restrictions not a reasonable reason according to them. Booked though booking.com who tried to mediate but also got nowhere as Camping Erreka ignored them too.


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PersonIna
via mobile 03/7/2020 at 1:15pm
 Location: Lancashire
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Quote: Originally posted by Gambolia on 02/7/2020
Update, Camping Erreka is not going to issue me a refund because the French border is open. Not being able travel to due to Covid-19 restrictions not a reasonable reason according to them. Booked though booking.com who tried to mediate but also got nowhere as Camping Erreka ignored them too.

It might be open, but FCO advice in the UK is still against all but essential travel, which was also in place on your booked dates.

Can understand they don't want to lose money on the 1 hand, but on the other in the long run they may have been better off giving at least a voucher, in the interest of good customer relations.


-------------
Ina


Personalan29
03/7/2020 at 1:18pm
 Location: Wirral
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Quote: Originally posted by Gambolia on 02/7/2020
Update, Camping Erreka is not going to issue me a refund because the French border is open. Not being able travel to due to Covid-19 restrictions not a reasonable reason according to them. Booked though booking.com who tried to mediate but also got nowhere as Camping Erreka ignored them too.


Travel insurance?


Don't forget to leave a review of the French and other European campsites you have visited!


PersonGambolia
via mobile 04/7/2020 at 6:04pm
 Location: Dunfermline
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Aye, will give it a go with the travel insurance


PersonGambolia
via mobile 04/7/2020 at 6:05pm
 Location: Dunfermline
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Basically our thoughts too. They just don't seem to care


PersonKeyboard warrior
05/7/2020 at 6:36am
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Quote: Originally posted by Ina on 03/7/2020
Quote: Originally posted by Gambolia on 02/7/2020
Update, Camping Erreka is not going to issue me a refund because the French border is open. Not being able travel to due to Covid-19 restrictions not a reasonable reason according to them. Booked though booking.com who tried to mediate but also got nowhere as Camping Erreka ignored them too.

It might be open, but FCO advice in the UK is still against all but essential travel, which was also in place on your booked dates.

Can understand they don't want to lose money on the 1 hand, but on the other in the long run they may have been better off giving at least a voucher, in the interest of good customer relations.



And there lies the problem,like most French businesses,they don’t care about the customer.



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