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Subject Topic: Brittany ferries
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PersonEdJan
via mobile 12/6/2020 at 8:25am
 Location: Fenland
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We have now received the two year credit for our crossing in September, after two previous emails to BF, OH did a live chat and was assured we would be getting the credit nearer the date but it arrived the next day. Yesterday we received an email which seems to be offering us a discount of 20 and 15 percent depending on which we rebook, the France or Spain crossing.
Just didn't want to lose the money obviously so all good for now. That's two crossings with credits by the time we get to use them it'll seem like a 'free' trip!


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Personmiloson
12/6/2020 at 2:15pm
 Location: manchester
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What I can tell you is yes bf are giving you a percentage off your next crossing , what they don’t tell you is they are going to hike up their prices .
I am not surprised you received your vouchers very quickly , as for people’s refunds that’s another story , looks like they are robbing Peter to pay Paul. I hope your ferry crossing goes ahead.
We are requesting a full refund no vouchers , we will book when it’s the right time for us and this year is not the time ..

Facebook go to Brittany ferries refund group join it , you will receive lots of support and easier ways to contact bf . Good luck


Personsaxo1
12/6/2020 at 2:43pm
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They may hike their prices but you can't be asked to pay more than you originally paid for an identical xing.
saxo1


PersonKeyboard warrior
12/6/2020 at 3:23pm
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I bet you will.


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Personsaxo1
12/6/2020 at 4:12pm
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Quote: Originally posted by Keyboard warrior on 12/6/2020
I bet you will.

They aren't allowed to according the recently passed order issued by the French Gov:
L’ordonnance n° 2020-315 du 25 mars 2020
saxo1


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Personmiloson
12/6/2020 at 11:06pm
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Saxo 1 of course they can , how do you think they will keep afloat, by hiking prices . People have already tried to rebook and yes the prices have increased .


Personsaxo1
13/6/2020 at 9:37am
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If people are trying to book a new xing now then the price is at todays rate,if they are using the refund voucher then the price must not exceed the original cost for the same service previously booked.
Rough translation from the French ordonnance:
"Professionals must propose a new contract which must meet the following conditions:
the service must be identical or equivalent to the service provided for by the contract terminated,
the price must not be higher than that of the service which was provided for in the resolved (cancelled) contract,
the traveler does not pay a fare increase other than, if applicable, that which the cancelled contract provided for."
saxo1


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PersonKeyboard warrior
13/6/2020 at 12:41pm
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Quote: Originally posted by saxo1 on 12/6/2020
Quote: Originally posted by Keyboard warrior on 12/6/2020
I bet you will.

They aren't allowed to according the recently passed order issued by the French Gov:
L’ordonnance n° 2020-315 du 25 mars 2020
saxo1



It is only applicable in exceptional circumstances and force majeur.I doubt anybody will be rebooking if they are applicable,it also states that the contract is the same,so if you don’t go on exactly the same dates you originally booked,you want to theorectically change the contract. If you change the contract Brittany Ferries can change the price.


Personsaxo1
13/6/2020 at 2:34pm
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Exceptional,Unavoidable and force majeur is what exists with the Covid pandemic.The order was specifically introduced to cover the Covid pandemic.
It isn't possible to go on exactly the same dates unless you have a time machine,if however you travel at a similar time and on the same route then they must honour the original price.
saxo1


PersonKeyboard warrior
13/6/2020 at 2:40pm
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We will see.I for one won’t hold my breath on no price increase.


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PersonVoldemort
13/6/2020 at 3:16pm
 Location: Dewsbury
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Quote: Originally posted by mgbgtv8 on 12/6/2020
Brittany ferries is a French company that is doing what French campsites, Hotels, Gites ect are doing offering credit notes. This is quite common and legal in France. I know it does not help you guys, but that's the way it is.


Although a French Company, all their contracts between us (the customers) and them (BF) are contracted under in Sterling and under British Commercial law and any challenges to their business operations will be conducted via the British Courts.The French standards only apply if French law applies to your particular contract.To most on here it will not.

They actually operate in the UK via a British registered company called Trans Channel Ferries..Full details here: https://beta.companieshouse.gov.uk/company/01403393



Post last edited on 13/06/2020 15:20:29


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PersonVWT4Transporter
26/6/2020 at 4:21pm
 Location: Hants
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We were due to travel at the end of june. Booked the cheapest sailing and cabin Several weeks back I checked the website saying that even we would be able to get a refund. I asked for a credit note and it arrived within one week. I also got the discount voucher a few days later

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Once upon a time there was nothing. Which exploded



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