Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Advent Calendar

Advertisement

Message Forums
Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Caravanning and Camping Abroad 		Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Ferry vouchers Post Reply Post New Topic
Persononlythetruth
03/12/2020 at 9:45pm
 Location: None Entered
 Outfit: None Entered View onlythetruth's Profile View Profile   Reply to onlythetruth Reply   Quote onlythetruth Quote  
Joined: 11/6/2013

Standard Member
Standard Member

Forum Posts:   6
Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 1  
Site Reviews 2021: 1  
Site Reviews 2020: 1  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 3
Site Nights 2021: 4
Site Nights 2020: 2
Site Nights 2019: 0
Site Nights 2018: 0
Hello has anybody else had trouble getting their money back from Brittany Ferries for a cancelled crossing and been given vouchers. They are forcing us into going again to use our vouchers and this year was going to be our last. Dont know what to do.


Don't forget to leave a review of the French and other European campsites you have visited!


PersonNetherton
via mobile 04/12/2020 at 9:58am
 Location: 
 Outfit:  View Netherton's Profile View Profile   Reply to Netherton Reply   Quote Netherton Quote  
Joined: 12/1/2019

Platinum Member
Platinum Member

Forum Posts:   1230
Site Reviews Total: 3
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 3  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 3
Have you phoned their customer services team to explain the situation that you are unable to go again? What did they say?


Personfranbee
04/12/2020 at 10:23am
 Location: Lancashire
 Outfit: Leisuredrive VW T6 campervan View franbee's Profile View Profile   Reply to franbee Reply   Quote franbee Quote  
Joined: 21/7/2009

Diamond Member
Diamond Member

Forum Posts:   3213
Site Reviews Total: 235
Site Reviews 2024: 19 
Site Reviews 2023: 19 
Site Reviews 2022: 21 
Site Reviews 2021: 7  
Site Reviews 2020: 0  
Site Reviews 2019: 11 
Site Reviews 2018: 9  
Site Nights 2024: 30
Site Nights 2023: 37
Site Nights 2022: 40
Site Nights 2021: 14
Site Nights 2020: 0
Site Nights 2019: 16
Site Nights 2018: 13
Sell them on here?


Personbilly
04/12/2020 at 10:50am
 Location: North Essex
 Outfit: Caravelair Alba 400 View billy's Profile View Profile   Reply to billy Reply   Quote billy Quote  
Joined: 19/4/2002

Diamond Member
Diamond Member

Forum Posts:   4364
Site Reviews Total: 39
Site Reviews 2024: 9  
Site Reviews 2023: 6  
Site Reviews 2022: 7  
Site Reviews 2021: 10 
Site Reviews 2020: 7  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 121
Site Nights 2023: 45
Site Nights 2022: 91
Site Nights 2021: 112
Site Nights 2020: 84
Site Nights 2019: 0
Site Nights 2018: 0
If your booked crossing was cancelled by BF then you are entitled to a refund. BF along with other travel operators are desperate for customers to accept vouchers instead of refunds but nonetheless you are entitled to a refund.

All you can do is contact BF & insist on a refund. Be polite but firm & insistent. In the end though you will get the refund because the law is on your side.

-------------
Every day should be a holiday!


Don't forget to leave a review of the French and other European campsites you have visited!


Personsaxo1
04/12/2020 at 10:53am
 Location: None Entered
 Outfit: None Entered View saxo1's Profile View Profile   Reply to saxo1 Reply   Quote saxo1 Quote  
Joined: 29/10/2005

Diamond Member
Diamond Member

Forum Posts:   4485
Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0
Quote: Originally posted by franbee on 04/12/2020
Sell them on here?

Quote BF "If you are prevented from travelling (not merely disinclined) you may transfer your booking to another person. You must give notice in writing and enclose a £50.00 administration fee per booking."

Note the comment in brackets.
saxo1


Advertisement



Persononlythetruth
04/12/2020 at 8:13pm
 Location: None Entered
 Outfit: None Entered View onlythetruth's Profile View Profile   Reply to onlythetruth Reply   Quote onlythetruth Quote  
Joined: 11/6/2013

Standard Member
Standard Member

Forum Posts:   6
Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 1  
Site Reviews 2021: 1  
Site Reviews 2020: 1  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 3
Site Nights 2021: 4
Site Nights 2020: 2
Site Nights 2019: 0
Site Nights 2018: 0
Thanks for that I will certainly look into that option. They dont want to make it easy for anyone and will get a bad rep for making it difficult. I think they have a cheek charging £50 admin when they have had our money nearly a year.
          Thanks once again only the truth


Personsaxo1
via mobile 04/12/2020 at 11:44pm
 Location: None Entered
 Outfit: None Entered View saxo1's Profile View Profile   Reply to saxo1 Reply   Quote saxo1 Quote  
Joined: 29/10/2005

Diamond Member
Diamond Member

Forum Posts:   4485
Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0
I was in a similar position,If I had refused the voucher I could have had a cash refund but as I had accepted the voucher they were not happy to issue a cash refund.
In your case as was suggested previously it might be worth contacting them and see if they will rethink.
Saxo1


Don't forget to leave a review of the French and other European campsites you have visited!


Personbilly
05/12/2020 at 7:40am
 Location: North Essex
 Outfit: Caravelair Alba 400 View billy's Profile View Profile   Reply to billy Reply   Quote billy Quote  
Joined: 19/4/2002

Diamond Member
Diamond Member

Forum Posts:   4364
Site Reviews Total: 39
Site Reviews 2024: 9  
Site Reviews 2023: 6  
Site Reviews 2022: 7  
Site Reviews 2021: 10 
Site Reviews 2020: 7  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 121
Site Nights 2023: 45
Site Nights 2022: 91
Site Nights 2021: 112
Site Nights 2020: 84
Site Nights 2019: 0
Site Nights 2018: 0
If you accept vouchers instead of refund then I think legally you are no longer entitled to a refund as you have accepted revised t&c’s. However if the vouchers were simply issued in a misleading way without customer being informed they were entitled to a refund then I would have thought customer is still entitled to a refund for the original booking cancelled by BF.

The op should not be out of pocket here through no fault of their own. They need to keep contacting BF by phone /letter/email & insist on a refund.

-------------
Every day should be a holiday!


PersonNetherton
via mobile 05/12/2020 at 9:28am
 Location: 
 Outfit:  View Netherton's Profile View Profile   Reply to Netherton Reply   Quote Netherton Quote  
Joined: 12/1/2019

Platinum Member
Platinum Member

Forum Posts:   1230
Site Reviews Total: 3
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 3  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 3
I am not sure of the facts of the situation so it's hard to give advice.

Were the tickets bought through one of the Clubs or direct from the ferry company? Was the ferry booking part of a package with accommodation?   Was the ferry in question cancelled by the operator?    Was the customer ill and unable to travel?    Or did the customer simply choose not to travel even though the ferry was running?

They all make a difference to the outcome.


Personsennen26
05/12/2020 at 10:11am
 Location: Lincs
 Outfit: Skoda Yeti and Coach View sennen26's Profile View Profile   Reply to sennen26 Reply   Quote sennen26 Quote  
Joined: 04/8/2006

Platinum Member
Platinum Member

Forum Posts:   1128
Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0
There is only one way to get your money back from BF that's a claim on your CR Card or Charge Back ours took from March till end of May to get our money. They have no customer service's and they don't care.

We joined a Facebook page which at one time had over a 1,000 all trying to get money back I don't think anyone got a refund from BF itself.


It does not make you want to travel with them again, also added to the fact they just abandoned everyone and did not even tell people they ferries were cancelled.


Sennen


Advertisement



Personsaxo1
05/12/2020 at 11:41am
 Location: None Entered
 Outfit: None Entered View saxo1's Profile View Profile   Reply to saxo1 Reply   Quote saxo1 Quote  
Joined: 29/10/2005

Diamond Member
Diamond Member

Forum Posts:   4485
Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0
If your ferry is cancelled under EU law the company must offer a refund, BF amended their terms and conditions in May to comply with the law but it only applies to crossings that they cancel.
If the ferry is still running ,as per your ticket, even if the UK gov advises against travel they will offer a credit voucher but no refund.
saxo1


Don't forget to leave a review of the French and other European campsites you have visited!



In order to post a reply you will need to register, or if already registered please log in here

Prev       Next
Quick Links - All Forums - Caravanning and Camping Abroad - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...

9772 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews] 



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement
Advertisement


UKCampsite.co.uk
2024 Advent Calendar

Advent Calendar

24 Daily Prizes PLUS a Christmas Day Star Prize worth £999

Request a Reminder