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Subject Topic: bip & go ect Post Reply Post New Topic
Personmgbgtv8
20/2/2021 at 6:19pm
 Location: Neuvic_Entier France
 Outfit: Rapido 7087 View mgbgtv8's Profile View Profile   Reply to mgbgtv8 Reply   Quote mgbgtv8 Quote  
Joined: 15/1/2012

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Drove up to the peage barrier today, no "bip" dodgy battery methinks.
when I got home this afternoon, checked my account my registered credit card was out of date. worth checking before you come on holiday to France


Don't forget to leave a review of the French and other European campsites you have visited!


PersonFrancais
20/2/2021 at 11:04pm
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Yep good advice mgbgtv8, we always check before we go that the Tag account is active, and as I am a belt and braces type of guy, have both Bip&Go and Appr Tags !

One for the outward journey and the other for the return journey.


Persongailbonney
via mobile 21/2/2021 at 11:59am
 Location: Cheshire
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Joined: 31/8/2008

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A couple of yrs ago, we received a new one in the post... hadn’t asked for one. The attached letter said, we noticed you’d had it for a while and the battery was about to go? so they sent a new one out to us! Excellent customer service!

-------------
Gail

Izzy 15.11.02 -25.12.12 RIP my beautiful girl
Lottie 15.08.99 - 07.12.13 RIP dottie Lottie
Millie ? - 03.05.14 RIP beautiful mad Mills

2024
April - Anglesey
Aug - Normandy & Brittany avec les chiens!


PersonJoannaLesley
22/2/2021 at 8:40am
 Location: South Northamptonshi
 Outfit: Delta-Freelander View JoannaLesley's Profile View Profile   Reply to JoannaLesley Reply   Quote JoannaLesley Quote  
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Quote: Originally posted by gailbonney on 21/2/2021
A couple of yrs ago, we received a new one in the post... hadn’t asked for one. The attached letter said, we noticed you’d had it for a while and the battery was about to go? so they sent a new one out to us! Excellent customer service!


Which company was that? We have APPR.

-------------
Freedom is a light caravan and an open road.


Don't forget to leave a review of the French and other European campsites you have visited!


Personbadger54
22/2/2021 at 10:30am
 Location: kent
 Outfit: Adria Twin 640 SPX View badger54's Profile View Profile   Reply to badger54 Reply   Quote badger54 Quote  
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I have had my ATMB one for 6 years or so and was worried that the battery might fail while away so just ordered an additional tag from them (on the same account), they just charged me for the postage. Like the original poster here I forgot to update my credit card details when I had a new card and ATMB actually phoned me, in English.


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PersonMucker1884
23/2/2021 at 9:48am
 Location: Derby.
 Outfit: Karsten 350+Awnings View Mucker1884's Profile View Profile   Reply to Mucker1884 Reply   Quote Mucker1884 Quote  
Joined: 01/7/2012

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I had y email last week... from ATMB... reminding me my credit card was due to expire end of March, and advising me to log on and update the account to my new card details, which I've now done.
Without that email, I most certainly would have forgot!

-------------
2024: 38 nights thus far...
2023: 47 nights
2022: 40 nights
2021: 30 nights
2020: Just 24 nights
2019: A personal best 50 nights
2018: Just the 30 nights
2017: 34 nights
2016: 32 nights
2015: 38 nights
2014: 34 nights
2013: 36 nights
From July 2012: 23 nights


Personbl03
via mobile 24/2/2021 at 12:44pm
 Location: West Yorkshire
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Thanks for the reminder! I have just logged on to APRR to update. The message comes up with ‘before your credit card expires, proceed to debit on Iban/French RIB’ does anyone know if this is different from a normal direct debit from credit card? Thanks 😊


Don't forget to leave a review of the French and other European campsites you have visited!


PersonFrancais
via mobile 24/2/2021 at 1:57pm
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To be fair, we are with both Bip&Go and APRR and I always just phone them up with any change in details or requests.

Of course I don't get far with my pathetic command of the French language, but they soon find me an operator that speaks fluent English.


Personbl03
24/2/2021 at 2:04pm
 Location: West Yorkshire
 Outfit: Caravan View bl03's Profile View Profile   Reply to bl03 Reply   Quote bl03 Quote  
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Quote: Originally posted by Francais on 24/2/2021
To be fair, we are with both Bip&Go and APRR and I always just phone them up with any change in details or requests.

Of course I don't get far with my pathetic command of the French language, but they soon find me an operator that speaks fluent English.


To be fair they are excellent if you speak to them on the phone, i was just trying to renew online with automatic translate, which isnt quite aso easy to understand at times!


Personmgbgtv8
24/2/2021 at 4:02pm
 Location: Neuvic_Entier France
 Outfit: Rapido 7087 View mgbgtv8's Profile View Profile   Reply to mgbgtv8 Reply   Quote mgbgtv8 Quote  
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Quote: Originally posted by bl03 on 24/2/2021
Thanks for the reminder! I have just logged on to APRR to update. The message comes up with ‘before your credit card expires, proceed to debit on Iban/French RIB’ does anyone know if this is different from a normal direct debit from credit card? Thanks 😊


The IBAN / Rib is for payment from a French bank account.

I E-mailed Sanaf for instructions and the replied with a form to be filled in and sent back to them. 24 hours all done.


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Personbl03
25/2/2021 at 10:31am
 Location: West Yorkshire
 Outfit: Caravan View bl03's Profile View Profile   Reply to bl03 Reply   Quote bl03 Quote  
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The IBAN / Rib is for payment from a French bank account.

I E-mailed Sanaf for instructions and the replied with a form to be filled in and sent back to them. 24 hours all done.




Thanks that makes sense! Will have another try ignoring that bit! 👍🏻


Don't forget to leave a review of the French and other European campsites you have visited!


PersonEddie12
25/2/2021 at 11:42am
 Location: Northern Ireland
 Outfit: Swift Challenger 570 & Santa Fe View Eddie12's Profile View Profile   Reply to Eddie12 Reply   Quote Eddie12 Quote  
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Quote: Originally posted by bl03 on 25/2/2021


Thanks that makes sense! Will have another try ignoring that bit! 👍🏻


To change card details on APRR try;
APRR Vous Connector
Connection client APRR
Log-In
*If a pop-up appears, click PLUS TARD, which means Later, and carry on!
My profile
Change my Bank Details
Select Card, etc.


Personbl03
25/2/2021 at 12:01pm
 Location: West Yorkshire
 Outfit: Caravan View bl03's Profile View Profile   Reply to bl03 Reply   Quote bl03 Quote  
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To change card details on APRR try;
APRR Vous Connector
Connection client APRR
Log-In
*If a pop-up appears, click PLUS TARD, which means Later, and carry on!
My profile
Change my Bank Details
Select Card, etc.



Thanks Eddie, that has worked. It needs to be done so infrequently that I always forget what to do! 😊



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