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Subject Topic: ATMB Tag - Updating Card Details Post Reply Post New Topic
Persondaveweim
09/6/2021 at 9:05am
 Location: None Entered
 Outfit: None Entered View daveweim's Profile View Profile   Reply to daveweim Reply   Quote daveweim Quote  
Joined: 18/6/2007

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Hi All,

I had an email from AMTB asking me to update my card details, as it was about to expire. When I enter the details it looks like it wants to take payment without telling me an amount or whatever so I cancelled it. Am I doing something wrong or is this part of updating the card details?

Thanks


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PersonSGThomas
09/6/2021 at 9:30am
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They only take the month's toll fees,and you get a warning.

Used them for years with no problems.


Persondaveweim
09/6/2021 at 10:12am
 Location: None Entered
 Outfit: None Entered View daveweim's Profile View Profile   Reply to daveweim Reply   Quote daveweim Quote  
Joined: 18/6/2007

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Thanks. We have had it for a few years without a problem and I think that I have updated the card etails in the past without going to a payment page. I'll do it and check the credit card statement next time round.


Personchrisandsandra
09/6/2021 at 10:58am
 Location: Somerset
 Outfit: Murvi Morello View chrisandsandra's Profile View Profile   Reply to chrisandsandra Reply   Quote chrisandsandra Quote  
Joined: 05/10/2002

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With my APRR account when I changed my card details they took a 1 euro payment as a test to ensure they had the right details then credited it to my account. Are you sure this is not the case here.


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Personjpaosta
10/6/2021 at 2:15pm
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Atmb have sent me a link to access my account but for some reason the link has failed to arrive. Atmb seem to have ceased trying to rectify the position. Is it due to www.outlook.com or what?
Slán.


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PersonSilver Plated Spork
11/6/2021 at 1:38pm
 Location: Derbyshire
 Outfit: Trigano Olympe View Silver Plated Spork's Profile View Profile   Reply to Silver Plated Spork Reply   Quote Silver Plated Spork Quote  
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Could you let me know how you get on please? I also had a similar experience, though it seemed to want to charge me E147! Not sure if they missed a decimal point but I didn't want to try, especially as we won't be going this year.


Personmorepints
11/6/2021 at 6:44pm
 Location: Dartford Kent
 Outfit: VW T6 conversion View morepints's Profile View Profile   Reply to morepints Reply   Quote morepints Quote  
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Had a update reminder some time back, and changed to my UK card. This thread reminded me to change back to Halifax, that I use on the mainland.

No charges were incurred; but Halifax sent a code to another device, for two-factor identification. If you’ve not set this up, it’s a useful safety feature.


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Personalan29
13/6/2021 at 7:46am
 Location: Wirral
 Outfit: Swift Freestyle 520 on seasonal pitch View alan29's Profile View Profile   Reply to alan29 Reply   Quote alan29 Quote  
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When I went to renew I had a warning that they wanted to take 5000 Euros!
So I didn't renew.


PersonNetherton
13/6/2021 at 9:11am
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Quote: Originally posted by alan29 on 13/6/2021
When I went to renew I had a warning that they wanted to take 5000 Euros!
So I didn't renew.


Frankly that’s nonsense and isn’t going to happen.

They give a detailed account of how many motorway tolls have been incurred - where they were, which motorway, and how many kilometres covered - and bill for that .


Personalan29
14/6/2021 at 9:32am
 Location: Wirral
 Outfit: Swift Freestyle 520 on seasonal pitch View alan29's Profile View Profile   Reply to alan29 Reply   Quote alan29 Quote  
Joined: 03/5/2005

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Quote: Originally posted by Netherton on 13/6/2021
Quote: Originally posted by alan29 on 13/6/2021
When I went to renew I had a warning that they wanted to take 5000 Euros!
So I didn't renew.


Frankly that’s nonsense and isn’t going to happen.

They give a detailed account of how many motorway tolls have been incurred - where they were, which motorway, and how many kilometres covered - and bill for that .


Well that is what flashed up in a box when I went to update my card.
This is not about how I get billed for my journeys, it is about updating my credit card. I though I had made that clear.


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Personbofs
via mobile 15/6/2021 at 2:19pm
 Location: Cumbria
 Outfit: Coachman VIP 520 View bofs's Profile View Profile   Reply to bofs Reply   Quote bofs Quote  
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I had that a while ago and so didn't bother renewing, then got a message to say that there was an issue with the payment link that they were working to rectify but that no money would be taken from your card. I still didn't trust it, but when I saw a message to say the problem had been fixed I tried again and was able to register my new card details without any problem (or saying that I was authorising payment of large amounts of euros).


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PersonSGThomas
15/6/2021 at 2:53pm
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Is this a function of the policy of your bank or a problem from ATMB?

I use the Halifax Clarity and there seems to be no problem


Personalan29
15/6/2021 at 7:50pm
 Location: Wirral
 Outfit: Swift Freestyle 520 on seasonal pitch View alan29's Profile View Profile   Reply to alan29 Reply   Quote alan29 Quote  
Joined: 03/5/2005

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I phoned the bank and they said it was nothing to do with them.



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