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Subject Topic: ATMB account Post Reply Post New Topic
Persongillyflynn
21/4/2022 at 8:11pm
 Location: oxfordshire
 Outfit: rapido 31T View gillyflynn's Profile View Profile   Reply to gillyflynn Reply   Quote gillyflynn Quote  
Joined: 20/3/2014

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We have to update our credit card on this account but have forgotten our password but struggling with the French site to ask to reset. It doesn’t make any difference which order we put my husband’s name in. Anyone had any success with this?

-------------
Gilly


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PersonSGThomas
21/4/2022 at 8:40pm
 Location: 
 Outfit:  View SGThomas's Profile View Profile   Reply to SGThomas Reply   Quote SGThomas Quote  
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Diamond Member
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click on
Mot de passe perdu ou oublié

and follow instructions.

So long as the order of your husband's name isthe same as on the credit card, there is no problem.


Personbadger54
22/4/2022 at 7:42am
 Location: kent
 Outfit: Adria Twin 640 SPX View badger54's Profile View Profile   Reply to badger54 Reply   Quote badger54 Quote  
Joined: 30/5/2011

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If it helps there are english-speaking staff at ATBM.


PersonJoannaLesley
22/4/2022 at 8:35am
 Location: South Northamptonshi
 Outfit: Delta-Freelander View JoannaLesley's Profile View Profile   Reply to JoannaLesley Reply   Quote JoannaLesley Quote  
Joined: 31/8/2015

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yes, I had the same problem a year or two back. I emailed them and (eventually) I got a reply. It seems to take some time!

-------------
Freedom is a light caravan and an open road.


Don't forget to leave a review of the French and other European campsites you have visited!


Personjaiash
22/4/2022 at 9:49am
 Location: nr Derby
 Outfit: Phoenix 440+ View jaiash's Profile View Profile   Reply to jaiash Reply   Quote jaiash Quote  
Joined: 09/7/2008

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If you load up the website look for the French flag - top right and click to choose english. When you say password do you also mean the login ID??

-------------
Grahame


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Personjpaosta
23/4/2022 at 6:47pm
 Location: 
 Outfit:  View jpaosta's Profile View Profile   Reply to jpaosta Reply   Quote jpaosta Quote  
Joined: 06/11/2004

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I had a similar problem. ATMB was not able to send me a link to change password. I used a different email address and immediately the problem was solved.



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