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Subject Topic: Brittany Ferries contact Post Reply Post New Topic
PersonMummymills
via mobile 13/5/2022 at 3:09pm
 Location: West Midlands
 Outfit: Outwell Phoenix 7atc 2017 View Mummymills's Profile View Profile   Reply to Mummymills Reply   Quote Mummymills Quote  
Joined: 01/4/2016

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Hi all,
I’m desperately trying to get hold of someone at Brittany Ferries to change my email address on a booking I made. I accidentally entered one wrong letter & now I can’t get into the booking as I cannot remember the password & obviously the forgot password option won’t work due to the email being wrong!!
I’ve tried emailing their customer services twice (last time was mid-April) & still no response. Tried numerous times by phone. The last time I was on hold for 50 minutes before being cut off. I’m so frustrated & worried I’ll lose the booking as I need to pay the balance.


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PersonNetherton
13/5/2022 at 3:40pm
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Send them a cheque by post to pay for your booking.


Personmadasaman
13/5/2022 at 4:16pm
 Location:  Wales
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Have you tried on Facebook or Twitter?

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73 going on 25
Beauty is in the eye of the beerholder


PersonMummymills
via mobile 13/5/2022 at 4:18pm
 Location: West Midlands
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Thanks, not sure why hadn’t thought of that. I’ll try them now.


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Personchrisandsandra
13/5/2022 at 4:18pm
 Location: Somerset
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You could try e-mailing them at 'existing.bookings at brittanyferries.com' or, if you are on Facebook, send a message via their Facebook page explaining that you need to contact them urgently. That worked for me.

Sorry madasaman, posted at the same time. Great minds think alike.


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Personbarry915
13/5/2022 at 5:36pm
 Location: london
 Outfit: Elddis marquis majestic 185 View barry915's Profile View Profile   Reply to barry915 Reply   Quote barry915 Quote  
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I recently emailed Brittany Ferries and received a reply saying they are replying to emails in about 10days dues to high demand!
I tried their various options (make changes, something else etc) on the phone but like you was on hold for about 50 minutes and gave up.
I then tried the ‘make a new booking ‘ option and only waited about 10 minutes , probably because they are prioritising on new business ie taking more money.
I then just told them I needed to make some changes and they did it immediately.
Good luck

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Basa


PersonMummymills
via mobile 13/5/2022 at 6:08pm
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Thanks for this Barry, I’ll try that tomorrow.
I sent a Facebook message & got a generic reply saying they don’t read them…. Grrrr!!


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Personmnlatham
13/5/2022 at 10:29pm
 Location: Stockport
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I have used Twitter to make a change to a booking. They are usually very helpful.


Personallanguest
14/5/2022 at 9:37am
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Hi, Sent BF an email last week and got response next day.
Used;
customer.feedback at brittanyferries.com

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Allan


Personmadasaman
14/5/2022 at 9:57pm
 Location:  Wales
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Have you tried through messaging on twitter, I usually get an answer within a few hours on there.

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73 going on 25
Beauty is in the eye of the beerholder


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Personmadasaman
15/5/2022 at 5:18pm
 Location:  Wales
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I contacted BF through twitter explaining your predicament and this is the reply I got back.
Yes we can help via DM on twitter. We will need to know the booking reference number, lead passenger name, postcode and correct email address. We can then look at updating the booking and collecting the payment. Kind regards, Natalie

-------------
73 going on 25
Beauty is in the eye of the beerholder


Don't forget to leave a review of the French and other European campsites you have visited!


PersonMummymills
via mobile 15/5/2022 at 6:46pm
 Location: West Midlands
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Thank you everyone for your massive help!! I’ll tweet them in the morning to get the email address changed.
You guys are so so helpful!!
Huge special thanks to madasamsn 👍👍


Personmadasaman
16/5/2022 at 9:32am
 Location:  Wales
 Outfit:  Volvo XC60 R Design View madasaman's Profile View Profile   Reply to madasaman Reply   Quote madasaman Quote  
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Glad to be of help, we all need our well earned breaks to go smoothly.

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73 going on 25
Beauty is in the eye of the beerholder


PersonMummymills
via mobile 16/5/2022 at 4:08pm
 Location: West Midlands
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A quick update to let you know I sent a message on Twitter this morning & received a very prompt reply asking for my booking ref & the correct email address. Once I supplied this they updated the booking immediately and all was resolved.
Thanks again you lovely lot & happy holidays!!


Personmadasaman
17/5/2022 at 9:31am
 Location:  Wales
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Great news, and thanks for the update. It's nice when people bother to update.


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73 going on 25
Beauty is in the eye of the beerholder



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