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 Topic: ACSI Card 2022 Please.
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Don't forget to leave a review of the French and other European campsites you have visited!
Don't forget to leave a review of the French and other European campsites you have visited!
Don't forget to leave a review of the French and other European campsites you have visited!
Don't forget to leave a review of the French and other European campsites you have visited!
22/7/2022 at 9:39am
Location: Peak district
Outfit: Roben cabin 500
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Joined: 12/7/2015 Standard Member
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We were with ACSI for approx 15 years, decided to cancel in 2020 due to covid & both 70+ now. It's been a nightmare, we decided to give camping one last try this year 2022. ACSI took our money for camping & IDcards & said it was for 2021, but we cancelled in 2020, they said, but we still sent the books in 2021, then we found they'd taken it twice + taken money for ID cards for 2021 & 2022, the latter twice. When we discovered this shambles, we told ACSI to cancel & refund all money paid since we cancelled in 2020, they refunded one payment of €14.95, they'd taken twice only 3 weeks ago, told us they'd refunded all but they haven't, contacted our bank & ACSI told them it was all refunded, it hasn't been. By my reckoning, they owe us €29.80, now they ignore my emails, since cost us £9 in phone calls. They have worn us down into giving up. Put it down to experience, never again. Over the more recent years before covid, we rarely were able to get discounts, only the tired sites accepted ACSI, the good sites that used to, had stopped. It was good for a few years, not now. Biggest issue now is trying to stop ACSI from helping themselves to our money by direct debit, we have tried to stop it, not good.
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Do it now, tomorrow may be too late
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22/7/2022 at 9:59am
Location: West - North Yorkshire
Outfit: Swift Speedbird 490 Mondeo Estate
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Joined: 19/10/2004 Diamond Member 
Forum Posts: 18741
| Site Reviews Total: | 30 |
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| Site Reviews 2022: | 1  |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
| Site Reviews 2018: | 0 |
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| Site Nights 2024: | 0 |
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Quote: Originally posted by Odefrt on 22/7/2022
We were with ACSI for approx 15 years, decided to cancel in 2020 due to covid & both 70+ now. It's been a nightmare, we decided to give camping one last try this year 2022. ACSI took our money for camping & IDcards & said it was for 2021, but we cancelled in 2020, they said, but we still sent the books in 2021, then we found they'd taken it twice + taken money for ID cards for 2021 & 2022, the latter twice. When we discovered this shambles, we told ACSI to cancel & refund all money paid since we cancelled in 2020, they refunded one payment of €14.95, they'd taken twice only 3 weeks ago, told us they'd refunded all but they haven't, contacted our bank & ACSI told them it was all refunded, it hasn't been. By my reckoning, they owe us €29.80, now they ignore my emails, since cost us £9 in phone calls. They have worn us down into giving up. Put it down to experience, never again. Over the more recent years before covid, we rarely were able to get discounts, only the tired sites accepted ACSI, the good sites that used to, had stopped. It was good for a few years, not now. Biggest issue now is trying to stop ACSI from helping themselves to our money by direct debit, we have tried to stop it, not good.
Go into your bank (or on-line account) and cancel your direct debit(s).
We have continued to use ACSI through Covid, having holidayed for three months in 2020 and 2021, using ACSI for some of that time. I think your experiences are not typical and there are many first-class sites which take the ACSI card and offer you a choice of pitches. We shall be saving 24 euros per night on a site in August this year, choice of pitches, and so will stick with it.
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