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Subject Topic: Euro tunnel Post Reply Post New Topic
PersonLcamper
via mobile 21/7/2022 at 9:49pm
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I booked our euro tunnel via camping and caravan club. I’m struggling to find how I access and upload or print out the advanced passenger information and covid/health documents. I’ve emailed caravan and camping club, but they take a while to response to their emails, and they seem to be averse to phone calls since covid!

Do any of you lovely people have any experience of how to go about sorting it all out?

Thanks in advance.


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Personfiona f
via mobile 21/7/2022 at 10:04pm
 Location: Didsbury Manchester
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Hi,
I’ve only ever done it on the eurotunnel website where you input the information using your booking reference number. Is that on the confirmation you’ve got from the club?

Fiona


PersonLcamper
via mobile 21/7/2022 at 10:08pm
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Sadly not. The euro tunnel web site says that I need the operators (ie caravan and camping clubs) ref and password. I have their ref but no password. I may just have to wait for their reply. We go in two weeks, but I just wanted to be organised so that I can really start to get excited.

Thanks for your reply Fiona 😁


Personfiona f
via mobile 21/7/2022 at 10:14pm
 Location: Didsbury Manchester
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Hope you get sorted quickly! The 2 weeks before is when you feel the anticipation building! We’re going out with BF on the 26th & return with Eurotunnel, crossing all my fingers that my lateral flows turn negative by then🤞🤞

Fiona


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PersonLcamper
via mobile 21/7/2022 at 10:17pm
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🤞for you. This is our book that has been transferred since 2020, so I’m so nervous that something will go wrong. I am beyond excited.


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Personfiona f
via mobile 21/7/2022 at 10:25pm
 Location: Didsbury Manchester
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Our BF crossing is a credit note from 2020, didn’t fancy a ferry at that point but we have been fortunate to visit France throughout the pandemic without any issues.
Enjoy your holiday, sure you’ll have a great time!

Fiona


Personblueexpo97
22/7/2022 at 5:38am
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API you can load early, vaccination details can not be loaded until about two days prior to travel.

Once you get access.

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


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Persontrinhippy
22/7/2022 at 7:33am
 Location: Essex
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We had the same problem back in June. We registered with the Eurotunnel website, then phoned them up directly. They were very helpful and found our booking and sorted our API for us. Good luck.


PersonLcamper
via mobile 22/7/2022 at 9:03am
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Oh, that sounds promising. I will Google their number and ring them.
I love the prices of the ccc bookings, however it’s a pain that you can pick up a phone and ring them! Swings and roundabouts I suppose!

Thank you for your reply 😁


Personbofs
via mobile 22/7/2022 at 10:49am
 Location: Cumbria
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We too had a similar problem last September. In the end (after much to-ing and fro-ing and a lot of time spent on hold on the phone to Eurotunnel and the C&MC) Eurotunnel said we would be sent to to their Passenger Reception when we checked in and they would sort the required paperwork then. In the end, we checked in, weren’t sent to the Reception for any extra paperwork even when we mentioned it, and proceeded to go through passport checks, Border Control etc to boarding as usual. Easy to say (as we were quite stressed about it all) but based on our experience I wouldn’t worry too much.


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Personbl03
22/7/2022 at 7:06pm
 Location: West Yorkshire
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Recently I rang C & MC, they sent me a username and password, I know the C&CC are trickier to get hold of, could they be contacted on messenger?


Don't forget to leave a review of the French and other European campsites you have visited!


PersonLcamper
via mobile 22/7/2022 at 7:49pm
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Thanks for the responses.

I rang euro tunnel this evening. I was on hold for 7 minutes, not bad considering all the travel problems. They were really helpful, emailed me a link and password, and our API has been completed. We are able to upload our covid documents 72 hrs prior to departure.

🤞 the travel problems have resolved by the time we travel.


Personbofs
via mobile 22/7/2022 at 9:42pm
 Location: Cumbria
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Pleased you've got sorted.



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