Message Forums

Quote: Originally posted by Andyorp on 20/1/2023

---

Netherton - Thank you. I appreciate you responding. I fully understand what you are saying. With any service or product you purchase there is an element of luck as to how it will turn out. But, personally, I think there is some value in finding out fellow caravanners experiences of using something like a particular breakdown service. If I had received multiple responses saying they have used Arrival in the recent past and the service was absolutely woeful it would possibly play a part in my decision making process.

I know it may seem odd, but it's quite a wrench not using Red Pennant/Mayday. I have never used any other breakdown service in all the 19 or so years I have been caravanning. I really don't want to bore people with the details but my experience with Red Pennant last year was absolutely woeful. It was nothing to do with delays with a recovery truck, or issues with a replacement car. It was the inept way Red Pennant actually processed the initial call. And that was only the start of the problems I had with them. Just to say, I have received compensation from the Club for their failings. I really was surprised how poor the service was.

Was it a one off? Possibly. But I do think it makes sense to see what other options are available. Especially as the cost of Red Pennant and Mayday combined is comparatively high.

Thanks.   

---