Message Forums

Quote: Originally posted by les + june on 11/3/2023

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I uninstalled the via Michelin app on my IPad and reinstalled it and it has got the caravan option.



Les

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Quote: Originally posted by SGThomas on 28/4/2023

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On my desktop the Via Michelin still has the three categories.Is it a mobile app problem?

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Quote: Originally posted by SGThomas on 28/4/2023

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I have just updated the app on the mobile and get the three categories still.


Val, have you upset them somehow?

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Quote: Originally posted by Val A on 27/2/2023

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Quote: Originally posted by roy gallafant on 25/2/2023

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Thanks for replying Les. I tried to find Val A's post but couldn't find it so I have contacted via Michelin, let's see if I get a reply.

Roy

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Here is what Michelin wrote back to me initially on the 8th February:

We have received your message concerning the "car with caravan" option.

Following work carried out by the “ViaMichelin” teams to improve the route calculator, this option is no longer available and should be back soon.


We apologize for the inconvenience caused.


Michelin advisors remain at your disposal and thank you for your trust.

Cordially,

And in response to a second email suggesting it still wasn't working:

Hello Mrs A,

We have received your last message and have passed on your comments to the teams concerned in order to improve the service.

Michelin advisors remain at your disposal and thank you for your trust.

I'm afraid that after the second email I don't hold out much change of the caravan option being returned.

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