Message Forums

Quote: Originally posted by Wendaline on 20/11/2023

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Has anyone had any dealings with Elddis re trying to get work done under warranty. We purchased a 4 year old Compass Camino which not only has a leaking rooflight and related damp, but also had a hinge bar repair (which foolishly we hadn't investigated prior to purchase). However, two months prior to purchase and a few months after the repair, a damp report identified that 'no damp was found'. Long story short, Elddis are saying this was a failed repair, which I can understand, but have totally ignored the leaking rooflight and other areas of damp - basically we bought a pig in a poke! I just wondered if anyone has had any favourable dealings with Elddis re warranty.

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Quote: Originally posted by John4703 on 28/11/2023

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I'm interested in this as I took my 4 year old Elddis Avante in to be serviced two weeks ago. The dealer phoned to say that there is damp above the front windows. I said that must be covered by warranty. I am now waiting to see what happens.

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Quote: Originally posted by John4703 on 05/12/2023

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My situation has become more interesting. I had a phone call from the dealer today. They are closing at the end of the year and Elddis will transfer the warrenty to another dealer.
I feel sad for the staff at the dealers who are facing unemployment,

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Quote: Originally posted by Wendaline on 25/7/2024

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Following on from my previous post re the damp problems with our Compass Camino and having eventually found an Elddis approved workshop, it's getting beyond a joke. They've had the van since middle of May and still nowhere near completion. Two Elddis approved workshops declined the work, hence us having to arrange for the van to be towed from our seasonal pitch in Cornwall, up to Hampshire. I'm not sure how Elddis can stipulate the workshop needs to be approved by them, when no-one wants to do the work! I'm losing the will to live as we've lost most of the summer season.

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Quote: Originally posted by Wendaline on 13/8/2024

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Hi John4703 - I can quite understand why you're not bothering with any work under warranty - it's more trouble that it's worth! And like you, the nearest approved workshop was about 170 miles away. I should have just stuck to my Heath Robinson repairs.

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