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Subject Topic: Truma Mover safety socket !!!
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14/3/2009 at 3:19pm
 Location: Weymouth
 Outfit: VW T5 & Outwell Nevada
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We have just had a Truma Mover fitted to our Bailey Loire.  Only used it to get the van onto our drive and just know it is a great piece of kit.  But the safety socket has confused me a little. 

The Truma system needs a 12 type plug connected from the van to make it operate, but the Loire has a 13 type plug. So I need to carry one of those 13 to 12n/12s adapter cables to get things moving.

Question is, can I make a "shorting plug" from one of the 12 type plugs, so I dont have to carry around the 13 to 12n/12s adapter cable, or does the system need some sort of feed from the van electrics.  I do realise that the power for the motors is taken directly from the battery via relays. And the reason for having this plug is to make sure you disconnect the electrics from the car, but there are so many other things to remember as well !!

The other option is to change the plug on the van to the 13 pin type, but the dealer seems a little reluctant to go away from what Truma supply.

Thanks again !



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Midge21



14/3/2009 at 8:01pm
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The safety socket is exactly that.

It is designed in such a way that the circuit must be complete for the mover to engage,so when the socket is connected to your car the Mover's circuit is incomplete so the mover can therefore not engage.

The reason for this fail safe is so that the mover cannot be accidently engaged whilst the van is being towed behind the car.

Why anyone should want to remove this saftey feature is beyond comprehension.

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14/3/2009 at 9:52pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90
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we have a Truma mover on our van, fitted March 2008. Our car has the 13 pin socket and we decided , before getting the van, that we would change the van to 13 pin immediately. We therefore specified a 13 pin socket on the Truma mover connection.

Truma is a German company, they fit movers all over Europe, many other countries have been using the 13 pin system for a while, Truma would have no problem supplying a 13 pin connection.

Go back to your dealer and insist they fit the 13 pin model.   Our dealer had no problem doing that a year ago.

I am totally amazed that your dealer should think it is ok to fit an old type connection to a van he knew would have the new 13 pin plug!

Post last edited on 14/03/2009 22:07:06

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Jennifer


14/3/2009 at 11:38pm
 Location: Weymouth
 Outfit: VW T5 & Outwell Nevada
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Jennifernn,

Thanks for letting me know that your dealer was able to fit the 13 pin socket.  Looks like a call to my dealer soon.

Dave101,

This mover system also has a master switch with removeable key, and cannot be engaged even with this switch made without pushing not one, but two buttons simultaneously on the remote (which will be in the van away from little fingers). This socket makes a total of four selections to operate, and if essential for safety, then all types of mover would have them. Even including the mechanically selected ones as they could actuate if not deselected fully.  I dont want to remove this one altogether, just use it in a different way.  Beyond comprehension - perhaps not.

 

Midge21 OH



15/3/2009 at 8:36am
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Hi Midge,

I know how they operate as I've fitted loads of them. I have also attended to many customers that have complained that the rollers have no dressing left on them and have insisted that the system is crap and that it shouldn't come off.

On further investigation and after asking a few questions, it has also always turned out that the furious customer has driven away with the rollers enganged and the rollers have simply done what they are designed to do, strip, so as not to destroy the tyres.

Remove the circuit at your own peril, but cometh the day when little fingers do get hold of the remote, please don't expect Truma to repair your damaged rollers...!

People forget that us engineers see hundreds of vans (16 services this week and 4 movers fitted this week), whereas the customer often only deals with their own. That doesn't make us any better than you, we just have more experience of varying scenario's.

Post last edited on 15/03/2009 09:44:57

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15/3/2009 at 9:35am
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we have had a day playing with movers in the factory . and they had a van brought in while we was there by a angry chap that couldnt get the rollers to come off he was that annoyed he towed it from nottingham to derby , the rollers did just what dave has said , they striped, it turned out also he had removed the saftey device . they wanted it repairing under waranty , truma refused

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15/3/2009 at 9:48am
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Quote: Originally posted by inthenightgarden on 15/3/2009we have had a day playing with movers in the factory . and they had a van brought in while we was there by a angry chap that couldnt get the rollers to come off he was that annoyed he towed it from nottingham to derby , the rollers did just what dave has said , they striped, it turned out also he had removed the saftey device . they wanted it repairing under waranty , truma refused

Funny old thing that...


We done the core products course at the end of last year. It was very interesting to chatt to guys from all over the country and hear all the same DIY horror stories that you some times think only happen on your patch.

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15/3/2009 at 10:44am
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90
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I must say, you 2 experts are not exactly being helpful to Midge 21 OH!

His/her dealer has fitted the wrong part, presumably because that was what was supplied by Truma. 13 pin has been fitted on new vans since at least September 2008, so dealers should be ordering the correct kit for the van.

Since older vans will still need the 7 pin version, Truma should be asking which version is required when a mover is ordered. Midge ordered a Mover for his/her van and has a right to expect the correct kit to be fitted.

He/she does not seem to have been told that the correct part is a standard fitting.   How come you 2 experts are not pointing that out?

When we ordered our mover in January 2008, we had checked that there would be no problem getting it with the 13 pin connection. We were assured, by Truma, that this was fine, although it would need to be specially ordered from Germany as the 13 pin system was not then standard in UK.

On ordering, we were told it might take an extra week or 2 to get it, but in the end there was no delay, or any extra charge.

Post last edited on 15/03/2009 11:19:24

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Jennifer


15/3/2009 at 11:24am
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Us 'So Called Experts' simply like to point things out.

Giving out 'Expert' advice is dangerous as you not only don't know who you are dealing with, but you don't know the full extent of their situation.

Experience tells me that 'Some' people will tell you one version of events when in actual fact, something completely different actaully happened.

Anyway, as the old saying goes, 'The best advice nearly always falls upon Deaf Ears'.

So back to my first post. The system is desingned to do a specifc task and this should not be tampered with.

So stick with the Adaptor and do not interfere with the Truma Standard fit. Simples

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15/3/2009 at 12:46pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90
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you are completely missing the point!

the wrong connector has been fitted to this NEW caravan.

getting the Truma 13 pin connector is not "non-standard", it is what is required on NEW caravans that have the 13 pin plug.

it is what has been standard in many parts of Europe for years.

as they say, "it isn't rocket science", the dealer should have fitted the correct connector.

you are correct in saying that Midge should not tamper with this. he/she should go back to their dealer and have them put it right.

-------------
Jennifer


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15/3/2009 at 1:28pm
 Location: Weymouth
 Outfit: VW T5 & Outwell Nevada
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Dave101,

I raised this in the first place to ask advice from those more experienced than I.  Something that this forum is very good at.  Look at the original question.  "Can I" is the way the question was placed.  No mention of removing this feature at all, purely an enquiry as to see if it feasable to use it in a different way.  In fact, the main operating switch has been fitted with a red flag, to hang outside the battery compartment door to remind me to make the system safe.  Something that is commonplace in the aviation industry in which I have nearly 30 years experience as both aircrew and ground engineer.

You mention people driving off with the rollers engaged. This feature will not prevent that, as unplugging will cut power and prevent the rollers disengaging anyway.  But to cater for every eventuality would make these systems prohibitively expensive.

As for advice falling on deaf ears, that in my experience rarely happens.  Except when the manner it is given causes people to go "selectively deaf".

You know, all this needed was a friendly "dont" or "I wouldnt if I was you" type of reply.  Instead came these quite blunt and bordering on bullish replies.  Climb down off your high horse and read some of the posts by better advice givers.  The Rex Grants and Liddenhams of the forum.

Jennifernn,

Thanks for the support, you know what I was after.  Put a drink on my tab.

Midge OH

 



15/3/2009 at 1:53pm
 Location: NW of Glasgow
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Thanks, glad i was able to help.

BTW....if you look in your installation and operating instructions book, on pages 10/11 there are instructions on how to wire the connector, and it refers to there being both 7 pin and 13 pin sockets.

If you did not get given this book, we can e mail you a copy.

-------------
Jennifer


15/3/2009 at 2:59pm
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You'll find what you are looking for on Page 10 & 11 Truma Downloads Although this is part of your instalation pack so you should already have a hard copy of it. Good Luck.

Although I'd read this on Page 6 First:

Manufacturer’s terms of warranty
1. Case of warranty The manufacturer grants a warranty for malfunctions in the appliance which are based on material or production faults. In addition to this, the statutory warranty claims against the seller remain valid.A claim under warranty shall not pertain: – for parts subject to wear and in cases of natural wear and tear, – as a result of using parts that are not original Truma parts in the units, – as a consequence of failure to respect the manufacturers instructions for installation and use , – as a consequence of improper handling, – as a consequence of improper transport packing.
2. Scope of warranty The warranty is valid for malfunctions as stated under item 1, which occur within 24 months after conclusion of the purchase agreement between the seller and the final consumer. The manufacturers will make good such defects by subsequent fulfilment, i.e. at their discretion either by repair or replacement. In the event of manufacturers providing service under warranty, the term of the warranty shall not re commence anew with regard to the repaired or replaced parts; rather, the old warranty period shall continue to run. More extensive claims, in particular claims for compensatory damages by purchasers or third parties, shall be excluded. This does not affect the rules of the product liability law. The manufacturer shall bear the cost of employing the Truma customer service for the removal of a malfunction under warranty – in particular transportation costs, job and material costs, as long as the service is carried out by an authorised Truma-Dealer. Additional costs based on complicated removal and installation conditions of the appliance (e.g. removal of furniture or parts of the vehicle body) do not come under warranty. Rollers carry 24 months warranty against manufacturing defects. Take care to remove sharp stones from your tyres prior to using your Mover.


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15/3/2009 at 3:42pm
 Location: NW of Glasgow
 Outfit: Sterling Searcher 2008 Volvo XC90
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Dave, now that Midge knows that a Truma original 13 pin connector is available, I do not think he has any intention of doing anything to this connector himself.

I was merely pointing out that this 13 pin connector is referred to in the instructions, and therefore he could show this to his dealer, who does not seem to be aware of this fact.

-------------
Jennifer


15/3/2009 at 4:17pm
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Quote: Originally posted by jennifernn on 15/3/2009
Dave, now that Midge knows that a Truma original 13 pin connector is available, I do not think he has any intention of doing anything to this connector himself.

I was merely pointing out that this 13 pin connector is referred to in the instructions, and therefore he could show this to his dealer, who does not seem to be aware of this fact.


As Midge has already shown that he has nearly 30 years experience in the aviation industry as both aircrew and ground engineer and that he already inicated that he could make some kind of 'shorting device', I thought that the Truma Downloads might show him where and how the circuit is made and how to wire a 13pin socket shouyld he decide to use his experince to do it himself.

Are you the same person ?


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15/3/2009 at 4:29pm
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 Outfit: Sterling Searcher 2008 Volvo XC90
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Am I the same person as who?

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Jennifer



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