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Mzzy that's awful!!  Have you tried your local Consumer Advice place to ask what they say?  It's an awful lot of money to lose.  However, the company won't do themselves any favours - and in the end could actually end up losing business especially if you spread the word amongst fellow campers and caravanners who might be looking for a new Bailey.

We were heavily 'sat-upon' by the Adria salesman at the NEC, and we really liked the van, but I'm glad we weren't persuaded to 'just let him start the paperwork'........!

But a deposit is just that, a deposit.  £500 is a lot to lose, but it is not the dealer who has broken the contract.

Not 100% sure but I think you'll find that the cooling off period does not apply if the sale is made at the premises, and by defenition at that time the NEC was the premises.

I may be wrong but I thought the cooling off period applied to contracts made/signed in your home. 

Either way  their attitude stinks. 

If you don't want to name the dealer, which town are they from? I don't think they've encountered any losses through the cancellation of one order.

I'd write to Bailey, outline the attitude of the dealer & ask for their support in the matter. To be honest, the slesmans employer may not even know how he's treated you, have you asked to speak to the boss of the dealer concerned?

Anyone could find themselves in your position & considering the dealer couldn't deliver your new van for weeks after the order was taken, why would they say you've cost them money, it's rubbish & they know it.

BB

What is the problem with the shower trays?

Dave.