Message Forums

  I see from the latest CC magazine that members thoughts and suggestions are being invited on the current advanced booking system.

     So ----------- NOW'S  YOUR  CHANCE !!!!   

        Pete.

Its all right if you have got the latest mag, still waiting for mine..

did get an e mail saying they have ducked up with posting.

Niall

Members can access it here http://www.caravanclub.co.uk/my-club/club-matters

David

The survey seems as efficient as the booking service, I tried three times to complete it and didn't manage to get more than a blank screen half way through. Not very good.

Time to relax with a beer I think, will try again tomorrow.

Dave.

If you get a blank screen I found you just need to scroll up. The next part of the questionnaire is just at the top of the page.

I love the Caravan Club's current booking system and never have any problems at all with it. If you want deposits and cancellation fees then ignore this survey.

Had no problems here with the survey, makes a change.

I like the current system and personally don't think there should be a limit on any bookings. If for instance, I am limited to having 6 weekends booked at any one time, then what's stopping me booking them all at Chatsworth, or Roundtree or wherever. Some sites are popular and will always be fully booked at weekends due to demand.

The only improvement I felt would be better and fairer and would avoid the December scrum was to have a rolling year for all bookings.  

Just my humble opinion......

Shirley.

Make sure you fill the survey in then Shirl, it needs as many satisfied customers as possible to fill it in if it is to be of any use at all.

I think some weekend bookers are costing the club a fortune, because of non shows.

 Sites showing full on website at  weekends, and spaces rest of week. But in fact spaces at weekends as well due to non shows. But of course web site doesn't show these.

 Deposits with booking, (within 4 days) remainder (like alot of commercial sites) paid at least 3weeks  before visit. Stop non shows ruining it for others. And regular non shows should be limited in their future bookings, not banned but limited  in their booking feedom. It can all be controlled electronically, that's what computers do well!!  (In most cases?????)

Quote: Originally posted by Petjea on 31/1/2010

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 Deposits with booking, (within 4 days) remainder (like alot of commercial sites) paid at least 3weeks  before visit. Stop non shows ruining it for others.

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According to the CC in their one and only comment on the subject this is quite the reverse of what happened. When they dropped the deposit scheme they found that bookings rose and the number o no shows fell.

One of the advantages of the clubs booking system for us now is being able to cancell without penalties if things are not going to plan at this end. Having long term health problems occasionally means having to change our plans and stay home at the last min if im not well enough to travel. we have been lucky up to now with only one booking out of seven ending up like that.

I recently found a site (Shell island) that doesnt take any bookings at all, and its on a first come first served basis, but i think thats taking it to the far extreme, and i cannot see that working for the club sites. it is annoying though when you want to book a longer stay and find you have to move on at the weekend because of all the pitches being booked up in theory, only to find there are spaces on the day. It happened to us on Broadlands last year where we had to book to move onto a CL up the road for the weekend, then return on the Monday, only to find that by 8pm on the Saturday night the site was half empty with plenty of pitches available due to no shows.

For this season we have planned and booked our 2010 trips well in advance, all using CC sites for gauranteed good disabled facilities and the option to cancell easily if we genuinely cannot make it, This was one of the attractions of returning back to caravanning for us amoungst other things after loosing quite a large sum of money the year before when we had to cancell a package holiday right at the last min and found that our travel insurance didnt cover the cost of the holiday if cancelled within 7days of departure,

Julia