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Brought an ultima 390 awning last year and taking it down at easter the wind got under it and hit the side of the caravan and pinned me and OH to side of the van

On close inspection we found that the roof pole had snapped in half, as the awning is not 12 months old I rang the supplier and he told me that he would find out if you could get replacement poles. He never rang me back. I have just rang again and he remembered me he said that we could not get a replacement pole and that the canvas only was under warrenty!!

Does anyone know if I can get this pole or where to get a spare??

hi we had same prob couple of yrs ago, we ended up trimming the pole very slightly where it had bent and the stuffed a broom handle down each piece to re-join them, and we use our awning on every trip since and all been good, even in gale last yr, so i hope this helps,

Now there is a funny thing - I have a set of poles off a 260  but no covering. they will be the same as a 390 but I am in somerset and you are in derbyshire. Any Ideas?

Didnt you get a spare couple of poles with it. I had a sunncamp scenic and it came with some spares.

Jon

Quote: Originally posted by spideygirl on 20/4/2010

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Doesn't the sale of goods act cover you for the whole thing?  The shop you got it from are responsible and should replace it for you.    If they won't then you should name and shame the shop.

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It wont cover damage caused by accident not attributed to defects in material though.

Jon

Quote: Originally posted by jonbob71 on 20/4/2010

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Didnt you get a spare couple of poles with it. I had a sunncamp scenic and it came with some spares.

Jon

 

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Mine didn't!

As has already been said try Towsure, they seem to have lots of spare poles etc for most awnings, we got some for our Dorema awning.

            atb Bill

Quote: Originally posted by jonbob71 on 20/4/2010

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Quote: Originally posted by spideygirl on 20/4/2010

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Doesn't the sale of goods act cover you for the whole thing?  The shop you got it from are responsible and should replace it for you.    If they won't then you should name and shame the shop.

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It wont cover damage caused by accident not attributed to defects in material though.

Jon

 

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Quote: Originally posted by millermicm on 19/4/2010

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Now there is a funny thing - I have a set of poles off a 260  but no covering. they will be the same as a 390 but I am in somerset and you are in derbyshire. Any Ideas?

 

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Quote: Originally posted by kate75 on 19/4/2010

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If it is the black flexible pole that has broken Go Outdoors sell replacements in lots of different lengths and widths. We have bought them previously when our tent poles broke. I am sure they would sell a replacement to fit the Sunncamp awning as we also have one and they look very similar to the poles we bought for our old tent. 

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