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Subject Topic: Bit of a disaster on our first trip.
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13/8/2010 at 2:03pm
 Location: North Bedfordshire
 Outfit: Lunar Ultima 534 & VW Caddy Maxi Life
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Have you ever had the feeling that someone has 'got it in' for you? This evening we set off for our first trip in our brand new van, it was only to be a long weekend but we booked it months ago and we have been counting the days. Our lovely new mark II Olympus 464 (long story covered in another thread  ) had been carefully packed and we were off!! We managed to get approximately 600yds before the nearside wheel fell off!  Thankfully we were only travelling at about 20mph so we are fine.......shaken and upset but fine. We had only towed the van for 15 miles from the dealer to storage prior to this trip, surely the wheel nuts/studs shouldn't come loose after 15 miles???

We have visited the dealer and they have basically denied all responsibility so we are going to have to claim on our insurance to repair our brand new van that hasn't even managed to leave our village yet!

A very fed up Sara.

P.S Please check your wheel nuts I would hate for this to happen to anyone else.


13/8/2010 at 2:15pm
 Location: Cheshire
 Outfit: None Entered
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Caravan wheels bolts have a habit of working loose. I always use thread locking compound on my wheel bolts. Having said that - the bolts on a new van ought to have been torqued up so that it is higly unlikely they would have worked that loose in just 15 miles.

Is it possible someone might have tampered with it whilst in storage? When we used to leave ours in storage we had a few odd events which indicated someone had been tampering.



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13/8/2010 at 2:17pm
 Location: Shrewsbury
 Outfit: Berghaus Air 6.1
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 So sorry to read this. After reading your other thread I would have thought the dealer would have checked the new van with a fine tooth comb.  15 miles is no distance to travel.  I hope you have not had too much damage, but I would try and get the dealer to accept responsibility for this (trading standards maybe?)

Shirley



13/8/2010 at 2:18pm
 Location: whitstable kent
 Outfit: sterling eccles sport 584 freelander 2
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Oh goodness me, I'm so sorry this has happened, I don't really now what to sat apart from glad no one got hurt, and hope the insurance comes through quick .
How bad was the damage ?is it a minor or major repair, so sorry after the last olymus you had fiasco not to of even been able to use this one yet :(


13/8/2010 at 2:18pm
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Blimey - you havent had alot of luck with that van/dealer!

Hope you get it sorted out!

Could someone of undone them whilst it was in storage? I guess these things do happen.

Thankfully no one injured, however not an experience you wish to have.



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13/8/2010 at 2:23pm
 Location: grimsby
 Outfit: bailey vendee with kia sedona tug
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Hi, when you do get your van sorted, get yourselfs a set of plastic tell tails. These are plastic covers that fit over your van wheel nuts {providing your van has steel wheels} and show if there is any movement. They dont fit alloys.

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if im not here,in in my caravan.


13/8/2010 at 2:25pm
 Location: Southampton
 Outfit: Dethleffs Globus I1
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Did they torque the bolts in front of you and get you to sign to say you witnessed it if not call his bluff and threaten them with legal proceedings you have proof the wheel came off its in the damage can he prove the wheel was torqued correctly did you have a wheel clamp on while in storage? as they normally cover at least 1 nut to stop tampering.


13/8/2010 at 2:26pm
 Location: whitstable kent
 Outfit: sterling eccles sport 584 freelander 2
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I wonder too if maybe there is a green eyed monster where you keep it as it's a nice new Olympus , I doubt it but as before hope you do get to use it eventually :)


13/8/2010 at 2:27pm
 Location: North West
 Outfit: Freedom Jetstream 1st class 2006
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Feel for you. Really frightening!

-------------
'Wrinkles should merely indicate where smiles have been' - Mark Twain


13/8/2010 at 3:07pm
 Location: north wales
 Outfit: Sprite Quattro FB
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Check the manual to see if it advises checking wheel stud torque after so many miles.  Its hard to believe the dealer has done his job properly.


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13/8/2010 at 3:22pm
 Location: north wales
 Outfit: Sprite Quattro FB
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On section 1.5 of the manual there is a section entitled safety, where it states that Wheel torque should be checked after 30 miles and before every journey.

We never did this with our new van and if it is so important then it is negligent of the dealer not to instruct you about this.  As you hadn't even done 30 miles even this is irrelevant.  Who is going to check the torque of their wheel bolts before every trip.



13/8/2010 at 3:36pm
 Location: Shropshire
 Outfit: Bailey Ranger GT60 520-4
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You sure have my sympathy!

Again I suppose the Caravan had a PDI, sorry but it should be 'back to the dealer' again!, wheels just do not drop off after 15 miles!

Also when we bought our Bailey Ranger GT60 earlier this year we got a set of 'locking wheel nuts' thrown into the deal! maybe you should consider them when you get sorted, as you 'cannot get the wheels' off without the special nut, AND don't loose the nut or your in dead trouble!

Good luck

Mike



13/8/2010 at 4:21pm
 Location: North Bedfordshire
 Outfit: Lunar Ultima 534 & VW Caddy Maxi Life
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The dealer is saying that the wheels may have been tampered with whilst in storage. If that were the case why was the nut that was hidden by the alko wheel lock also loose? If someone had loosened the other 4 nuts the one hidden under the wheel lock would have remained tight and therefore would it not have sheared off rather than just dropping out by the side of the road like the others??

There is nothing we can do to prove that the dealers were negilent just the same as we're unable to prove that the van hadn't been tampered with. So basically we're lumbered and have to claim on our insurance. I will never use this dealer again and will not recommend them to anyone else, either for sales or service. Not that it will make much difference to them, they are a large dealer and I'm sure our business was a mere drop in the ocean.

Sara.



13/8/2010 at 5:00pm
 Location: Cornwall
 Outfit: Toyota LC3 TDi 04 Abbey GTS Vogue 418
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Sara name and shame the Dealer

-------------
Mike


13/8/2010 at 5:08pm
 Location: Cheshire
 Outfit: None Entered
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So you had a wheel clamp on that covered one of the nuts - in which case (as you say) that nut could not have been loosened whilst in storage. As has been said I'd suggest a conversation with Trading Standards - I've always found them to be very helpful.

And I agree - name and shame time.

Having spent a lot of time visiting dealerships looking for a new van we've sadly decided that the manufacturers and the dealer networks are so poor that we shall give up caravanning once our current caravan wears out.



13/8/2010 at 5:09pm
 Location: Keswick
 Outfit: Bailey
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Name and shame the dealer???????

It may have been an oversight on the part of the dealer, it may not have been. We need to remember that these websites can involve libel against the owner of the site.

Sometimes in life things happen that we know we are not responsible for and we just cannot find sufficient proof of just who was to blame. Thats what we have insurance for. Sorry about the accident but I think its a shrug of the shoulders and put the claim in and then get a Torque wrench and check the nuts yourself before every journey and don't rely on any one else.

Phil



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If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe    



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