I do this at home all the time and using this method have never had a problem:
Preparation:
1) Make sure the house socket you are using is switched off, likewise the master electric switch in the van - usually above the door.
2) Work out which end of the electric cable plugs in the van and which the house socket (using an adaptor as pictured in a prvious post)
3) Unwind enough cable to reach between the house and van - if using for long unwind it all.
Connecting:
1) Connect the van end first
2) Connect to the socket in the house and then switch the socket on
3) Switch on the master in the van - you should than have 240v electric, the 12 volt may need switching on by a seperate switch marked 12v on the same master panel.
The person dropping the van off should be able to show you where these things are, really it's not difficult just a process to be slowly and calmly worked through.
All vans are a bit different but it should work as above.
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