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 Topic: truma ultrastore, a story!
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28/2/2013 at 1:42pm
Location: west yorks
Outfit: Vango inspire 600xl 5m bell tent
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Joined: 30/8/2010 Platinum Member 
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hi,
recently my surge damper allegedly cracked on my van due to frost, water all over the floor as you may expect, but, i always drain down both taps every time i leave the van, be it spring, summer ect
with my caravan having a warranty i promtly phoned my supplying dealer who went to repair the damper.
now, when i went back to inspect the repair everything seemed fine, until i came to drain it and i noticed one of the taps had been either adjusted or replaced.
when i first got the van i drained down as i should, went outside, looked under the van and saw nothing coming out, so i thought as i was still in my caravanning infancy that maybe it went straight into my grey waste container and thought nothing more of it.
i realise now that with the tap adjused/replaced this is not the case and it does indeed drain straight out onto the floor.
so, when i bought the caravan, it had a service, 12 month later it had a service, and 2 month after that my damper broke, could a faulty safety drain tap stop water from draining out from my caravan?? if so, why was this never picked up on the service(s)?
please bear in mind that my supplying dealer did both services and intends to charge me for the damper at £96.00,
should i mention this to the dealer and also with the approved workshop scheme?
thanks for reading my story
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01/3/2013 at 8:09am
Location: west yorks
Outfit: Vango inspire 600xl 5m bell tent
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Joined: 30/8/2010 Platinum Member
Forum Posts: 859
Tent Reviews: 6
| Site Reviews Total: | 5 |
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dave, i think you are correct, but i don't like to be treated as a fool, so while i know i will have to pay, i will be mentioning it to the dealer i bought from, as i have already had a couple of run in's with him regarding certain things.
i will just make him aware of what i think, and see what comes back from him, then i will make the chaps at the approved workshop scheme know my feelings.
i really don't know how some people sleep at night!
oh, and another thing, i really hate being ripped off!
spending money is one thing , getting your pants pulled down is another.
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