Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Advent Calendar

Advertisement

Message Forums

Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Caravans and Caravanning
Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: New Caravan Problem
Page:  1  2 Post Reply Post New Topic
04/8/2013 at 9:16am
 Location: None Entered
 Outfit: None Entered
View Andyorp's Profile View Profile   Reply to Andyorp Reply   Quote Andyorp Quote  
Joined: 21/6/2004

Silver Member
Silver Member

Forum Posts:   132

Site Reviews Total: 11
Site Reviews 2024: 0  
Site Reviews 2023: 1  
Site Reviews 2022: 3  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 5
Site Nights 2022: 11
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1

Good morning,

We picked up a brand new caravan in late February this year.

Few niggles early on but nothing too serious. Unfortunately we have now discovered a more serious fault with the caravan. Have been back to the dealers (who have been very good) for an assessment and they have recommended that the caravan goes back to the manufacturer for repair.

Basically I understand I have two options. Firstly to reject the van under the SOGA. Or secondly to give the dealer (and therefor manufacturer) one chance to repair the van. I am informed that the age of the caravan (less than six months old) is an important factor here. Bit of a dilemma for us. Really can't decide what we want to do.

One factor is that if we give the dealer one opportunity to fix the van the current waiting list for repairs is about 5 months! That doesn't bother us as the van is perfectly usable and I would rather lose it during the winter anyway. But could we still reject the van if the repair is not up to scratch? the van would then be 10-11 months old.

Also, does anybody know where I can get any "1 chance to fix" template letters?

Sorry for rambling on so much. Grateful for any advice.



04/8/2013 at 9:46am
 Location: Huddersfield
 Outfit: swift conqueror 645+jeep commander
View geoff+emmy's Profile View Profile   Reply to geoff+emmy Reply   Quote geoff+emmy Quote  
Joined: 10/10/2009

Platinum Member
Platinum Member

Forum Posts:   1088

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Swift by any chance...


Discounted Insurance Quotes for UKCampsite.co.uk visitors! Up to 12.5% off!
UKCampsite.co.uk users are rewarded with up to 12.5% off Caravan Guard touring caravan insurance, folding camper and trailer tent insurance, and 5% off motorhome and campervan insurance. Static caravan insurance is also available. Get an online quote now

04/8/2013 at 9:50am
 Location: None Entered
 Outfit: None Entered
View Andyorp's Profile View Profile   Reply to Andyorp Reply   Quote Andyorp Quote  
Joined: 21/6/2004

Silver Member
Silver Member

Forum Posts:   132

Site Reviews Total: 11
Site Reviews 2024: 0  
Site Reviews 2023: 1  
Site Reviews 2022: 3  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 5
Site Nights 2022: 11
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1

Yes.


04/8/2013 at 10:15am
 Location: Huddersfield
 Outfit: swift conqueror 645+jeep commander
View geoff+emmy's Profile View Profile   Reply to geoff+emmy Reply   Quote geoff+emmy Quote  
Joined: 10/10/2009

Platinum Member
Platinum Member

Forum Posts:   1088

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Join the club... also have a look at SwiftTalk for all the latest damp stories...In fact there is one running now its got to 11 pages in 4 days...


04/8/2013 at 1:57pm
 Location: None Entered
 Outfit: None Entered
View ian j's Profile View Profile   Reply to ian j Reply   Quote ian j Quote  
Joined: 25/3/2011

Silver Member
Silver Member

Forum Posts:   133

Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by geoff+emmy on 04/8/2013
Join the club... also have a look at SwiftTalk for all the latest damp stories...In fact there is one running now its got to 11 pages in 4 days...



Same here some people an there will not have wrong word spoke about swift ,bet they have not got damp vans


Advertisement



04/8/2013 at 2:03pm
 Location: Hempstead Kent
 Outfit: Vango Genesis Airbeam 500
View MadMum1972's Profile View Profile   Reply to MadMum1972 Reply   Quote MadMum1972 Quote  
Joined: 14/5/2012

Gold Member
Gold Member

Forum Posts:   393
Tent Reviews:   2

Site Reviews Total: 11
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Damp was picked up on our 'vans first service around the front window and it was above 15%. Our van is a Sterling but I understand this is part of the Swift group? I have just joined Swift Talk to read the comments.....

-------------
Center Parcs April 2015
Chestnut Meadows Bexhill August 2015
Once in lifetime trip to Florida Oct 2015!!!




04/8/2013 at 2:12pm
 Location: Huddersfield
 Outfit: swift conqueror 645+jeep commander
View geoff+emmy's Profile View Profile   Reply to geoff+emmy Reply   Quote geoff+emmy Quote  
Joined: 10/10/2009

Platinum Member
Platinum Member

Forum Posts:   1088

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Yes Sterling and Swift are one and the same The only differance is fittings inside are a lighter colour and transfers outside

The best advice is buy a damp meter and check it yourself on a regular basis



04/8/2013 at 2:22pm
 Location: Hempstead Kent
 Outfit: Vango Genesis Airbeam 500
View MadMum1972's Profile View Profile   Reply to MadMum1972 Reply   Quote MadMum1972 Quote  
Joined: 14/5/2012

Gold Member
Gold Member

Forum Posts:   393
Tent Reviews:   2

Site Reviews Total: 11
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Mmm, that's what I thought. Thanks. I never really see any Sterlings around. I always think there is one driving towards me and it always turns out to be a Swift.

I will purchase a damp meter. Thanks again.

-------------
Center Parcs April 2015
Chestnut Meadows Bexhill August 2015
Once in lifetime trip to Florida Oct 2015!!!




04/8/2013 at 3:19pm
 Location: Lanarkshire
 Outfit: Vauxhall Antara & Cruach Cairngorm
View thebroons30's Profile View Profile   Reply to thebroons30 Reply   Quote thebroons30 Quote  
Joined: 06/6/2010

Silver Member
Silver Member

Forum Posts:   130

Site Reviews Total: 8
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1

Quote: Originally posted by MadMum1972 on 04/8/2013
Damp was picked up on our 'vans first service around the front window and it was above 15%. Our van is a Sterling but I understand this is part of the Swift group? I have just joined Swift Talk to read the comments.....



How much higher than 15%.

Curious as we have a swift dealer special which has just had its first year service and 17% was the highest reading. According to the dealer nothing to worry about and it will be rechecked next year.



04/8/2013 at 5:43pm
 Location: 
 Outfit: 
View snowy747's Profile View Profile   Reply to snowy747 Reply   Quote snowy747 Quote  
Joined: 12/6/2005

Diamond Member
Diamond Member

Forum Posts:   3869
Tent Reviews:   4

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

We had a Sterling Elite Searcher 2004, sold up in January. We never had any of these problems yet our friends with a 2008 model have had a few issues already.

I really think they have reduced their build quality but not the prices.

Ali


Advertisement



04/8/2013 at 6:36pm
 Location: West Lothian
 Outfit: 20 XC60 B5 18 Elegance 580
View IainM's Profile View Profile   Reply to IainM Reply   Quote IainM Quote  
Joined: 16/3/2004

Diamond Member
Diamond Member

Forum Posts:   1509

Site Reviews Total: 22
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by thebroons30 on 04/8/2013
Quote: Originally posted by MadMum1972 on 04/8/2013Damp was picked up on our 'vans first service around the front window and it was above 15%. Our van is a Sterling but I understand this is part of the Swift group? I have just joined Swift Talk to read the comments.....



How much higher than 15%.

Curious as we have a swift dealer special which has just had its first year service and 17% was the highest reading. According to the dealer nothing to worry about and it will be rechecked next year.





I think it is over 20% when you need to worry ... or maybe it's 25! Having a blank! Maybe worth giving the lovely Catherine at Duncans a ring to check which it is.


-------------
2020 Volvo XC60 B5 R Design Geartronic / 2018 Swift Elegance 580

Best Wishes

Iain


05/8/2013 at 9:06am
 Location: Huddersfield
 Outfit: swift conqueror 645+jeep commander
View geoff+emmy's Profile View Profile   Reply to geoff+emmy Reply   Quote geoff+emmy Quote  
Joined: 10/10/2009

Platinum Member
Platinum Member

Forum Posts:   1088

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

The caravan repair people in huddersfield say they don,t bother with anything less than 20% If its above that it wants looking at....

The major problem with the Swifts it seems are the window rubbers/seals as the new windows have no frame and rely on the rubber seal to keep it water tight or at least thats what is wrong with ours just down one side All the rest of the windows are fine

The problems at Hull well take your pick Management buy out, getting paid at the factory gate rather than at point of sale, workforce on peace work, temp workers....any more?



05/8/2013 at 9:53am
 Location: None Entered
 Outfit: None Entered
View Andyorp's Profile View Profile   Reply to Andyorp Reply   Quote Andyorp Quote  
Joined: 21/6/2004

Silver Member
Silver Member

Forum Posts:   132

Site Reviews Total: 11
Site Reviews 2024: 0  
Site Reviews 2023: 1  
Site Reviews 2022: 3  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 5
Site Nights 2022: 11
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1

Hi,

Just for the record it is not a damp problem. It's a problem with the ceiling.

Our preferrence (just) would be to keep the caravan. We absolutely love the look of it. Not many other manufacturers do the layout we like. We would probably be happy to give the dealers and Swift one opportunity to fix it - just as long as our rights are protected.

Would be grateful if anybody can advise on the legal side of things - or, if we have to go down the rejection route, from anybody who has rejected a caravan less than six months old. Thanks.



05/8/2013 at 12:54pm
 Location: Humberside
 Outfit:  Swift Elegance 565
View Jerry+Tina's Profile View Profile   Reply to Jerry+Tina Reply   Quote Jerry+Tina Quote  
Joined: 04/3/2005

Platinum Member
Platinum Member

Forum Posts:   1362

Site Reviews Total: 10
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I would contact Consumer Direct or one of the clubs if you are a member, they have "help" lines and you will get legitimate advice as opposed to individual interpretations of the law. 

-------------


05/8/2013 at 1:21pm
 Location: None Entered
 Outfit: None Entered
View Andyorp's Profile View Profile   Reply to Andyorp Reply   Quote Andyorp Quote  
Joined: 21/6/2004

Silver Member
Silver Member

Forum Posts:   132

Site Reviews Total: 11
Site Reviews 2024: 0  
Site Reviews 2023: 1  
Site Reviews 2022: 3  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 5
Site Nights 2022: 11
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1

Hi Jerry & Tina,

Caravan Club legal helpline advice is to reject the caravan or give the dealer four weeks to fix it. However, I wouldn't want a dealer rushing to fix it within four weeks. I would rather wait for Swift to do it properly although it would be quite a wait. I am still undecided what route I want to go down.

I would be interested to hear from anybody who has gone down the rejection or one chance to fix route. If I tried to rejected it outright would a court expect me to give the dealer/manufacturer a chance to fix it.

Really am in a dilemma over this. 

 

 



05/8/2013 at 5:26pm
 Location: Nottinghamshire
 Outfit: Sprite Alpine 2 Caravan
View Aceselect's Profile View Profile   Reply to Aceselect Reply   Quote Aceselect Quote  
Joined: 19/9/2003

Platinum Member
Platinum Member

Forum Posts:   551
Tent Reviews:   2

Site Reviews Total: 13
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 5  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 17
Site Nights 2018: 1

All depends on what is reasonable in the eyes of a judge not what you or the dealer think, most courts would probably think it is reasonable that a dealer is given the opportunity to put it right within a reasonable time scale. You can make it clear tonthe dealer, in writing, that you will give them a chance to put it right to as new condition, if they cannot do this then you should ask for a replacement or refund. I had a problem a few years back with a Swift motorhome, I gave them a chance to fix it, but the repair was awful so they exchanged it for me for a new one.

-------------
David
Chillax, you're caravaning



In order to post a reply you will need to register, or if already registered please log in here

Prev       Next

Jump To Page:  1  2

Quick Links - All Forums - Caravans and Caravanning - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...














7786 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement


Advertisement


UKCampsite.co.uk
2024 Advent Calendar


Advent Calendar

24 Daily Prizes PLUS a Christmas Day Star Prize worth £999

Request a Reminder