We picked up a brand new caravan in late February this year.
Few niggles early on but nothing too serious. Unfortunately we have now discovered a more serious fault with the caravan. Have been back to the dealers (who have been very good) for an assessment and they have recommended that the caravan goes back to the manufacturer for repair.
Basically I understand I have two options. Firstly to reject the van under the SOGA. Or secondly to give the dealer (and therefor manufacturer) one chance to repair the van. I am informed that the age of the caravan (less than six months old) is an important factor here. Bit of a dilemma for us. Really can't decide what we want to do.
One factor is that if we give the dealer one opportunity to fix the van the current waiting list for repairs is about 5 months! That doesn't bother us as the van is perfectly usable and I would rather lose it during the winter anyway. But could we still reject the van if the repair is not up to scratch? the van would then be 10-11 months old.
Also, does anybody know where I can get any "1 chance to fix" template letters?
Sorry for rambling on so much. Grateful for any advice.
Quote: Originally posted by geoff+emmy on 04/8/2013
Join the club... also have a look at SwiftTalk for all the latest damp stories...In fact there is one running now its got to 11 pages in 4 days...
Same here some people an there will not have wrong word spoke about swift ,bet they have not got damp vans
Damp was picked up on our 'vans first service around the front window and it was above 15%. Our van is a Sterling but I understand this is part of the Swift group? I have just joined Swift Talk to read the comments.....
------------- Center Parcs April 2015
Chestnut Meadows Bexhill August 2015
Once in lifetime trip to Florida Oct 2015!!!
Mmm, that's what I thought. Thanks. I never really see any Sterlings around. I always think there is one driving towards me and it always turns out to be a Swift.
I will purchase a damp meter. Thanks again.
------------- Center Parcs April 2015
Chestnut Meadows Bexhill August 2015
Once in lifetime trip to Florida Oct 2015!!!
Quote: Originally posted by MadMum1972 on 04/8/2013
Damp was picked up on our 'vans first service around the front window and it was above 15%. Our van is a Sterling but I understand this is part of the Swift group? I have just joined Swift Talk to read the comments.....
How much higher than 15%.
Curious as we have a swift dealer special which has just had its first year service and 17% was the highest reading. According to the dealer nothing to worry about and it will be rechecked next year.
We had a Sterling Elite Searcher 2004, sold up in January. We never had any of these problems yet our friends with a 2008 model have had a few issues already.
I really think they have reduced their build quality but not the prices.
Quote: Originally posted by thebroons30 on 04/8/2013
Quote: Originally posted by MadMum1972 on 04/8/2013Damp was picked up on our 'vans first service around the front window and it was above 15%. Our van is a Sterling but I understand this is part of the Swift group? I have just joined Swift Talk to read the comments.....
How much higher than 15%.
Curious as we have a swift dealer special which has just had its first year service and 17% was the highest reading. According to the dealer nothing to worry about and it will be rechecked next year.
I think it is over 20% when you need to worry ... or maybe it's 25! Having a blank! Maybe worth giving the lovely Catherine at Duncans a ring to check which it is.
------------- 2020 Volvo XC60 B5 R Design Geartronic / 2018 Swift Elegance 580
The caravan repair people in huddersfield say they don,t bother with anything less than 20% If its above that it wants looking at....
The major problem with the Swifts it seems are the window rubbers/seals as the new windows have no frame and rely on the rubber seal to keep it water tight or at least thats what is wrong with ours just down one side All the rest of the windows are fine
The problems at Hull well take your pick Management buy out, getting paid at the factory gate rather than at point of sale, workforce on peace work, temp workers....any more?
Just for the record it is not a damp problem. It's a problem with the ceiling.
Our preferrence (just) would be to keep the caravan. We absolutely love the look of it. Not many other manufacturers do the layout we like. We would probably be happy to give the dealers and Swift one opportunity to fix it - just as long as our rights are protected.
Would be grateful if anybody can advise on the legal side of things - or, if we have to go down the rejection route, from anybody who has rejected a caravan less than six months old. Thanks.
I would contact Consumer Direct or one of the clubs if you are a member, they have "help" lines and you will get legitimate advice as opposed to individual interpretations of the law.
Caravan Club legal helpline advice is to reject the caravan or give the dealer four weeks to fix it. However, I wouldn't want a dealer rushing to fix it within four weeks. I would rather wait for Swift to do it properly although it would be quite a wait. I am still undecided what route I want to go down.
I would be interested to hear from anybody who has gone down the rejection or one chance to fix route. If I tried to rejected it outright would a court expect me to give the dealer/manufacturer a chance to fix it.
All depends on what is reasonable in the eyes of a judge not what you or the dealer think, most courts would probably think it is reasonable that a dealer is given the opportunity to put it right within a reasonable time scale. You can make it clear tonthe dealer, in writing, that you will give them a chance to put it right to as new condition, if they cannot do this then you should ask for a replacement or refund. I had a problem a few years back with a Swift motorhome, I gave them a chance to fix it, but the repair was awful so they exchanged it for me for a new one.