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Subject Topic: Breakdown cover for older van
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Personkitcat
16/8/2016 at 8:15am
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Hello
Can anyone advise on cover for a 23 year old van? The priority would be recovery so we could get any work done by someone we trust. Had an absolutely horrible situation this week where the wheel bearings went on route back home and had to pay a huge bill to get van brought home (don't ask - we thought we were covered). When we called the CC they told us that if they couldn't fix it (I knew they couldn't as it was a part to order) they would tow it to a garage of our choice 10 miles away - but it wasn't able to be towed and what's more we had no idea which garage as we had broken down in an unfamiliar area.

Anyway - a line under that - but we need a plan a better plan next time.

The key issues seem to be what happens if the van needs relocating due to an issue with tyres and what happens if you are far from home and don't know the area. We did break down in the UK thankfully having done 1400 miles through Europe ! Thanks

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Personmarg6
16/8/2016 at 8:48am
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caravan club have mayday which is part of greenflag, for £70 they will take you to your site and back home again, this covers either your car or caravan


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Personmaverjase
16/8/2016 at 9:07am
 Location: coventry
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im with the green flag just under £8 month they recover the caravan if you have problems as well as the car cheap for piece of mind


PersonOpensauce
16/8/2016 at 9:21am
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Most breakdown recovery insurance will recover broken down car & any trailer or caravan it is towing. Less clear is if the breakdown is on the caravan. I'm with Saga for both car insurance & breakdown cover. I spoke to a Saga manager at some length presenting various scenarios & he stated that the cover did include a breakdown on the caravan as suffered by op so it appears to vary among providers.

If your cover was with CC though I think you need to speak to them again as it appears to be a problems of interpretation by your point of contact at the time. If you were covered for caravan recovery then it should have been recovered, towable or not. So they should reimburse your recovery costs, I would have thought?

No heres the separate issue. You describe a breakdown that need never have happened. If you buy a 23yr old caravan that you want to tow long distances you need to take it to a caravan workshop or use a mobile fitter for a chassis service & state you want brake shoes & wheel bearings replaced as a matter of course.

This ensures your running gear is in 'as new' condition & a scenario as you describe will not happen.


Personkitcat
16/8/2016 at 4:38pm
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Hi there this is interesting - I had it serviced in June by a approved person and this wasn't picked up. So I think you are saying that this is something that I should be asking for over and above the normal service - is this correct ? Funnily enough I was just looking at the last service sheet.



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Personkitcat
16/8/2016 at 4:40pm
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By the way the CC told me I had to identify a garage for it to be taken too - when I said I had no idea and didn't live in the area they just says they couldn't help. I'm glad everyone else thinks this sounds bizarre !

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PersonRay Clayton
16/8/2016 at 5:04pm
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try frank pickles of yorkshire.
Not sure about the brakedown cover because i have arrival with CCC.

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Ray

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PersonOpensauce
16/8/2016 at 5:16pm
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Service places are aware they may be accused of trying to make money by doing unnecessary work & this can work against the owner as well as for them. It is a difficult call to decide if 20odd yr old bearings & brake shoes need replacing so if they appear to be ok they will left. Often a workshop will make the assumption that the owner of an old caravan will want minimal cost.

Metal gets brittle over time & old bearings that look ok could well be about to fail but there is no way of knowing. Same with brake shoes, they may have little wear but glue powders away over time & linings can separate from metal shoe & possibly cause a breakdown.

Good thing about caravan running gear is that there is not much to it so for anyone buying an old caravan they want to tow long distances will find it worthwhile to leave money over for servicing & specify that bearings & brake shoes should be replaced as a matter of course. Add tyres & new hitch damper as required & caravan chassis will be as good as new.


PersonRob and Tina
16/8/2016 at 5:35pm
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Which cover did you have with the CC was it roadside assistance or roadside and recovery?


PersonGrampian91
16/8/2016 at 8:20pm
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Green Flag Mayday or RAC Arrival.

Your standard car breakdown cover is unlikely to recover the caravan if a wheelbearing failed.

They may recover you and send you the bill, The RAC guy i was chatting to a little while back said that could be approx £600 these days.

Maverjase is that the Mayday package with the caravan club or a standard car policy?


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Personkitcat
16/8/2016 at 11:07pm
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Thanks everyone , especially the advice re servicing. I think it got more complicated as we have a brand new fleet car with top cover and this is where we will need to make sure we have the thing where we get the car and van sorted together.

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PersonRob and Tina
17/8/2016 at 8:37am
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So as I see it you have been complaining about the CC breakdown service because you didn't purchase the correct cover for your situation. Is that right?


PersonJOHN BYRNE
17/8/2016 at 3:52pm
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I am with Britania rescue.
A few years ago I lost a wheel at 50 mph and the caravan was a write off.
I received excellent service from them.
They checked my car and made sure I was able to drive ok.
They put my van on a low loader and brought it back to my drive.
I really recommend them.
John


Personkitcat
18/8/2016 at 11:06pm
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Thanks everyone - that's helpful to inform us going forwards. We are relatively new to this and found out the hard way we hadn't got it right - but there's plenty of years left for happier caravaning !

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PersonJTQU
19/8/2016 at 2:47pm
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A wheel bearing failure in an older van that had been serviced just last June hints to me strongly at a sub standard level of competence in the service operative.

Wheel bearings of the age being discussed are almost certainly opposed conical roller bearing and the hub servicing necessarily exposes the roller tracks to visual inspection. Any incipient "brinelling", the breaking up of the track that is so frequently the failure mode of these bearings should be very evident, long before critical. So one must assume it was not there or was not even bothered about.
Then comes the very critical reassembly of these types of bearings where under no circumstances must they be done up tight, finger tight only at the most.
If the bearing was healthy before the service then there is every chance it was the refitting too tightly that lead to its failure.
Proving so is now near but impossible but I would not be reusing that service operative ever again if I had this happen to me.


Personkitcat
19/8/2016 at 6:39pm
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Thank you re above - that's obviously a bit concerning and I was think about what you have said.

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2017
Have caravan will travel



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