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Subject Topic: Brand new coachman caravan problems
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PersonClutchspring
via mobile 11/6/2021 at 7:41am
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Hi every one, had our new coachman caravan 565 vip four one month only, we went away for the first time last week & when we got home I noticed 3 of the 4 corner cappings on the roof to side rail had started to lift away ( coming up stuck) from the side rail ! Not impressed.
Rang dealer , sent photos & was told all four cappings will be replaced under warranty when I don't know.
Doesn't give me much confidence in a product costing £30,000 & the things falling apart already.

Ian.


Personblueexpo97
11/6/2021 at 7:52am
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Then on the other side of the coin there's this post.

I must admit we only kept our VIP for a year then got rid of it, it had been bought new.

I can't quite think where / what you're talking about, could you post a picture.

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XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


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PersonPixie_Hez
11/6/2021 at 8:53am
 Location: Liverpool
 Outfit: Swift Challenger 560 View Pixie_Hez's Profile View Profile   Reply to Pixie_Hez Reply   Quote Pixie_Hez Quote  
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Sorry to hear this Ian and I completely understand your frustration. We bought a brand new Swift in 2018 and had a sting of warranty issues which was most annoying for a new caravan. I was told at the time that sadly, this is quite normal for new caravans and seems to be the case across all makes.

Whilst it was frustrating at the time and a shockingly poor showing from the caravan manufacturer to have so many issues in a new van, everything was sorted out under warranty and we are now very happy with the caravan. It was just a long and frustrating process of going back and forward to the dealer (hundreds of miles away) to get everything fixed.

I hope you get things sorted out soon and without too much disruption.

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Pixie


PersonColin21
11/6/2021 at 9:06am
 Location: East Herts
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Sounds to my like another case of the customer being used as the company's "quality control department". This seems to be the way with all too many companies lately. It also shows another example of deteriorating build quality of caravans in general, and it makes me wonder how many of today's caravans will still be going strong when they are nearly 30 years old like ours.


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Best Regards,
Colin


Personiank01
11/6/2021 at 11:03am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
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Get a date from the dealer when they will do the repair as in the meantime you cannot use the caravan. If the date is a couple of months in the future, advise them that under CRA 2015 you will be rejecting the caravan and will be requesting compensation for lost holidays as you do not agree with waiting several months. hey may then agree to do the fix a lot quicker.
I would strongly suggest having a word with Which Legal Services as phone call is free. We got caught in a similar way and dealer kept stringing us along . Eventually 11 months later we had to reject the caravan due to more and more faults coming to light.


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Personnavver
11/6/2021 at 7:59pm
 Location: West country
 Outfit: Mondeo View navver's Profile View Profile   Reply to navver Reply   Quote navver Quote  
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Hi clutchspring I think you've posted your picture on a different thread


PersonClutchspring
via mobile 12/6/2021 at 11:36am
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0k I'll try posting one again. Hopefully a picture of one of the three roof cappings that have started to lift away from the side rail.
Ian


Personbofs
via mobile 12/6/2021 at 8:58pm
 Location: Cumbria
 Outfit: Coachman VIP 520 View bofs's Profile View Profile   Reply to bofs Reply   Quote bofs Quote  
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We've had 3 Coachman VIPs now, one used and 2 new, and had only a couple of minor issues between them which were sorted at their first services under warranty (not worth taking back to dealer before then) - a loose window blind and an unstuck plastic panel, as I recall. I guess either we've been lucky or you've been unlucky - but I wouldn't be happy if we'd had your issues either.


Personbessie500
14/6/2021 at 11:38am
 Location: Lancashire
 Outfit:  Volvo X60 Coachman View bessie500's Profile View Profile   Reply to bessie500 Reply   Quote bessie500 Quote  
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i'm on my 2nd coachman, 1st was new and had it for 7 years, our current one is 10 years old now (had it 6 years) never had a issue with either infact my van was serviced on friday and had a clean bill of health.

my opinion is they are great vans, Why did you get rid of you blue ?

Bessie


PersonMrs. Bonce
via mobile 14/6/2021 at 11:58am
 Location: Luton (no jokes plea
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Ours is a 2019 model, bought last October and has been fine.


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Personbessie500
14/6/2021 at 1:00pm
 Location: Lancashire
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Mrs Bonce i think your model van will be my next one

Bessie


PersonRobertmc
05/9/2021 at 1:58pm
 Location: Central Scotland
 Outfit: Coachman VIP 565 2021 View Robertmc's Profile View Profile   Reply to Robertmc Reply   Quote Robertmc Quote  
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Hi Ian
I have just read your post re roof cap on your VIP 565. Like you I am experiencing the same problem after my first outing. Can you advise what was replaced, was it the plastic cap only, or do they replace the mastic like material underneath? Look forward to hearing from you.
Robertmc


PersonRobertmc
05/9/2021 at 2:32pm
 Location: Central Scotland
 Outfit: Coachman VIP 565 2021 View Robertmc's Profile View Profile   Reply to Robertmc Reply   Quote Robertmc Quote  
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Hi Ian,
Should have mentioned that I bought my van in May so would assume that it was in the same production run as yours. This would suggest that there is a fault with the part or lack of attention to detail by workers.
Robertmc


Person664DaveS
via mobile 05/9/2021 at 2:44pm
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Wondering if faulty or incorrect sealant was used at the Time. It isn't good enough.

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DS-There's more to life than football!!!


Personbilly
via mobile 06/9/2021 at 3:55am
 Location: North Essex
 Outfit: Caravelair Alba 400 View billy's Profile View Profile   Reply to billy Reply   Quote billy Quote  
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Now on my second year with Caravelair Alba. No defects. Zero. Nothing. This is the last caravan I will ever need to buy. If you want a well made caravan buy foreign I would.

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Every day should be a holiday!


Personblueexpo97
via mobile 06/9/2021 at 9:07am
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Completely agree Billy.

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.



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