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 Topic: calor crisis ?
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01/3/2022 at 8:57pm
Location: south yorkshire
Outfit: coachman Amara 450
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Joined: 21/6/2004 Platinum Member 
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hi,
today i called into my local calor gas depo, just for a barbecue part.
i asked ,whilst i am here whats the price of the 15 kg calor exchange bottle.
he said 40 quid when we have any , but we dont.
oh i see says, i.
we dont have any of the other sizes either, butane or propane.
only bottles we have is, the large propane "static caravan type" bottles.
and we have a waiting list with 200 names and numbers on, for when we do get some in.
reason was due to covid ,and shortage of workers and drivers, also the one of the calor factories was hit by lightning, and burnt down  
didnt give me any indication when any supplies were due, lets hope its before our first booked trip in may
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I predict a riot !!
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02/3/2022 at 5:04pm
Location: south yorkshire
Outfit: coachman Amara 450
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Joined: 21/6/2004 Platinum Member
Forum Posts: 1497
| Site Reviews Total: | 6 |
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| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
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this is on the calor website
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We’re working hard to respond to high levels of demand and deliver gas quickly and safely. The severe storms have impacted our service level and we are working hard to recover from the issues caused. Read our full statement here.
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Service Statement
The severe storms have impacted our ability to deliver gas safely, at full capacity, over the past week. We are working hard to recover from the issues caused as soon as possible. We are continuing to prioritise delivery of gas to those most in need.
The national shortage of specialist qualified HGV drivers in 2021 and the ongoing COVID pandemic has resulted in a backlog of orders for us to fulfil.
We have now recruited our normal level of winter drivers and are continuing to recruit additional drivers to deal with increased demand. With the continuing impact of Covid-19 and the surge in Omicron cases across the UK, some of our operational colleagues, including drivers, are having to self-isolate, which means we continue to see an impact on our service.
Bulk deliveries
We’re currently experiencing high levels of demand and our phone lines are extremely busy, with calls taking longer than usual to answer. We’re prioritising our vulnerable customers and emergencies, including gas run-outs.
If your enquiry is non-urgent, we recommend calling back at another time. Please bear with us and accept our apologies for any inconvenience caused by longer waiting times.
If you’re on our auto-ordering service
Please be assured that we have enough gas for all our customers and our teams around the country are working hard to deliver to you safely.
We’re monitoring your tank’s gas level but we ask that you also keep an eye on your tank’s gauge if you are able, and only contact us if your tank reading reaches 10% or below.
Please see our help and support area where you can find useful information which may help with any questions you may have.
If you order your own gas
If you’re an on-demand customer who orders their own gas, please order when your tank is showing around 25% so we can schedule your delivery. Please allow up to 21 days for delivery at this busy time. Our delivery timescales can be found here.
Gas cylinder delivery and collection
We’re currently experiencing gas cylinder availability issues due to higher demand, restricted supply, global shipping disruption and ongoing resource challenges. Availability is evolving constantly but please be aware that some cylinder sizes are temporarily unavailable or limited to the exchange of an empty cylinder only.
Our Calor Centres are permanently closed to the public, but we still provide a delivery service, for both the collection and supply of gas cylinders. Please call your local Calor Centre to arrange this.
Customers wishing to return a gas cylinder, please contact your local Calor Centre, who will be able to advise accordingly.
You can also exchange or buy a new cylinder from your nearest retailer. We recommend calling before travelling to one of our retailers to check availability and opening hours.
For all information regarding Returns, Refills and Exchanges please see our Gas cylinder area.
Gas cylinder constraints
We apologise for the inconvenience you may experience and we’re working hard to increase our supply. Whilst we continue to increase the number of cylinders in circulation, we’re also encouraging customers to help us by returning any empty or unused cylinders to improve availability.
Social distancing and safety measures
To enable us to maintain our infrastructure and service of supplying fuel, we have instructed our drivers and engineers to reduce and restrict the amount of contact they have while completing their duties. This will mean that, where possible, deliveries and engineering work will be made without announcing arrival and without any customer contact.
We will not be requesting customers to sign for the delivery and will simply note the name of the customer receiving delivery on the delivery system. Our delivery drivers will not pass a handheld device for customers to sign after delivering. For bulk customers, we will detail the serial number of the tank on the delivery note to show the driver has physically been to the tank to make the delivery.
Whilst our driver or engineer is at your home or business, they will wear gloves throughout. Our frontline teams have all been briefed on social distancing requirements and will maintain a 2m distance from others throughout their time on site. We respectfully request that you also keep the same distance.
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I predict a riot !!
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via mobile 02/3/2022 at 10:32am
