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Freeatlast

 Thanks for your comments /advice/support,  

At the present its been 2 weeks  since we returned the van to the dealer and bailey have had it a week , but no correspondance back  from  BAILEY .

Our Dealer says its awaiting BAILEYS  DECISION !

 We are still hopeful that they will contact us soon ,   accept  the situation is of their making and  get us a replacement  van before the next bank  holiday  ie end of the month ,  that would be  great

As often happens with big companies  no one seems to care / take responsibility , and drive a solution  forward

I hope THIS IS NOT THE CASE  but time will tell !

I will Persevere  and keep everyone on here  and  most of the UK CARAVAN FORUMS  i have posted on  up dated , whether we are treated well or not , as its a  way of ensuring  people KNOW  what type of companies  they may be buying off in the future!

Its very frustrating , just a simple acknowledgment  would  be nice ! ,

 Up date

 We chased  Bailey and our Dealer again  today

Our  dealer has put a proposal to us today - it's none of the 4 options that we asked to be coonsidered.  Their option is we have the mouldy van back after its repair (end of June/July ish) and use it for what remains of the season (approx. 3 months use)  and then pay them £3,000+ for a new 2010 year model Ranger. 

We would appreciate comments on whether people feel this is a fair offer, at present our view is we already have a new van, have used it for 9 days so why should we be asked to pay £3k for a new van which we believed is what we bought already!

, admittedly it would be a newer year model, but we may not  like  face lifted 2010 one either?  We cannot see any benefit to us only a 3k loss?

But we can see that the dealer would benefit by

a)selling us a second new van and making a profit on that sale

b) taking £3,000+ from us, for the privilege of supplying us with a faulty van in the first place.  

c) be able to sell a very little used van and make another profit on this sale also.

It doesn't seem a fair deal to us, ie  losing depreciation for a van we haven't been able to use. WE should be compensated   not the dealer!

No absolutely no! How dare they?! You want a full refund! The van is not fit for the purpose that it was intended.You want your money back and be able to pick a van of your choice without parting with extra money! I would be getting trading standards involved. Are you a member of "which?" or could you claim help through any insurance policy? I think its outrageous! Thats my take- good luck on whatever you decide!

Best wishes

Jean

Agree with Jeanm.

Look at it another way:

• Be without van for 3-4 months during main part of season.
• Get back van which has been taken apart and re-assembled, and therec=fore can never be as good as new.
• Lose £3000 to get what you should have now.

I would ring Bailey every day until you get a satisfactory response. Do you have legal aid with your house (or caravan) insurance, if so give them a ring.

I'm sorry (but not at all surprised) to hear of your plight.

Perhaps the best lesson to learn from this is, Kauf eines Deutsch Wohnwagen nächste Mal

I would agree best to reject van and start again - its hard - it happened to us once, we were supplied with a van with a bunk more than we ordered - we rejected it and insisted on our part exchange van being returned in time for our holiday. Even so we are so glad we did not accept anything else it was a lot to go through, but it was the best decidsion we could have made. If you get a refund and start again you might be in a stronger buying position too.

It helps to mention time is of the essence and also check with trading standards as there help and advice was brilliant.

Good luck we hope it works out for you.

Thanks for your comments and support it does give us a lift when we see other people agree with our viewpoint.

 We haved chased up Bailey today and they said someone would get back to me today , GUESS WHAT NO ONE PHONED ME BACK
I will try again tommorow
I have  rejected the dealer proposal  that  I pay them 3K   for a new  model  in Sept /oct  , and explained  that I could see no benefit in it for me   , but a lot of benefit for them. !!!!!

I have suggested we agree a dead line of 22 May for Bailey and my dealer to resolve the situation ie new replacement caravan or they give me a full refund  and compensation.
This means they have had our van for a  month! I feel that's more than reasonable  amount of time  for them to get  their act together  ?
 My  dealer says  he can't proceed and is waiting for Bailey, and  Bailey   ( who are very  nice on the phone / to speak to, ) but have  not  replied or or even acknowledged our letter.
Am I unlucky or  is this how the caravan trade in general treat people with problems !,time will tell.

Frank it is time you called comsumer direct or went to there web site and send the letter to the dealer as the "contract" is with him and NOT Bailey.!

Waiting for the dealer to do anything by just tatlking to him is useless! send the letters that are on comsumer directs site and you WILL get what you want.

All must be sent recorded delivery!

Yes it will take time and only cost you £2 but the result will be what you want

Niall24 do you realise I thought I had bugs on my computer screen

Wendy

Hi

just mentioned your plight to my missus who works for trading standards.straight away she said your contract is with the dealer.some ass needs kickin(.my opinion not the wife).

hope you get sorted soon.atb. neil