Message Forums

We had bad service from the company that sold us our last car.

My wife wrote a strong letter of complaint to the MD -result all the faults corrected, some extras given to us and a free service. The salesman concerned actually called to apologise, apparantly he got his backside kicked big time!

We changed the car last year, same make and dealer as it was a good deal, the service has been much better. Perhaps they are getting the message!

However swearing at a customer is not acceptable, should be a disciplinary issue for employee concerned.

Was this the top man in Jeff Bowen Awnings, if not I would certainly be calling him and let him know what sort of people he employs.

           Jim

Well I for one am glad to know about the bad service of this company.  I am looking to buy an awning or canopy and could well have used this company, especially if they are at the national shows.  It may be a one off, but not likely if others have had problems.  I don't want stress from dealing with people so rude as this person was.  Thanks Lozzie.

Carol

Just guessing that you paid using a Credit card?

I would suggest that Jim Bowen awnings is in breach of their contract if they have not supplied the goods in the timely manner.

I have found the Credit Card comapnies to be very good on the few occaisions that supplier has not delivered, and the supplier gets a black mark every time from the Credit Card ratings system, I beleive.

At least you can walk to a showroom and collect proper awning then.

I can't stand people being rude on the phone, especially when they are caught lying.

Just ,my thoughts.

strax

I've no idea of how big/small this company is but the problem seems to have been caused by one individual fobbing a customer off & being abusive.  If he's a one man band then it's fair that we all avoid him in future. 

But if this guy is an employee & his boss doesn't know about his behaviour he won't be able to do anything to put things right.  It'd be unfair for what could otherwise be a good company to lose business because of one rogue employee - better to make them aware & give them opportunity to deal with him for the sake of their business & future customers.

I called Jeff Bowen for a price for 2 annexe's, in fact I called for advice several times,  the man I spoke to was very polite and helpful, bought the annexe's direct from Dorema though as the price was better.

Maybe the person OP spoke to had a bad day.......no excuse for being rude but we all have bad days sometimes!