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Sara, I'm really sorry for you, but as everyone else has told you, you had to do it. I would now try for some sort of compensation as the faults have been acknowleged.  I would also press them regarding the floor. We have 3 dogs and also take carpets out when it is wet. - believe me - dogs' feet and claws are very abrasive so any protrusions in what should be a smooth fllor will( as others have said) wear through.

Please keep us informed as to your progress. 

Hi Sara

I think you hit the nail on the head earlier in your comments in how did the dealer pass the van off in their PDI ! We can all miss something but  your list is totally not acceptable.

Getting approval by Bailey for warrenty work is normal (as they have to pay the dealer to do it). However i would not want or accept any dints or dings to a new caravan large or small and your list is unacceptable for a quality caravan like yours.

I hate to say it, but in the meantime I would have a word with the local trade and standards officer (they are quite friendy) as the caravan appears to be in there language 'unfit for purpose'. 

Hope you have taken pictures of the problems to show the Trading Standards Office and kept a dated copy of your complaints passed to the dealer.

Another call may do no harm direct to the customers relations department at Bailey Caravans complaining that all this should never have happened and should have been spotted by Bailey quality control and the dealers PDI and tell them the Caravan Club agrees with you!.

 Contact Details

Telephone: 0117-3052939
Fax: 0117-9636554
E-mail address: helpline at bailey-caravans.co.uk
Postal address: Bailey of Bristol Customer Services Department, South Liberty Lane, Bristol, BS3 2SS

Hope this is of some help

Mike

It should not have left the factory with faults-says a lot for quality control?

Dealer obviuosly did not do pdi properly as you say.

Our Pegasus was very good , but we have a good dealer. We have had one or two faults which have been put right.

Currently waiting for the thicker film for the front panel to reduce denting.

feel so sorry for you as you are going through the same problems we did with our one and only new caravan. (pegasus)

i see you have a small dent on the front panel , you will end up with many more so best to get a front towing skirt for van.they look awful but if they stop the denting fair enough.

We saw 2 olympus models on our dealers forecourt today with a dent a piece on the front panel.

good luck in getting it sorted

Go to trading standards.

This is another example of the poor way people are treated by the caravan industry.

Sara

Sorry to hear about the issues with your new van - it should be a fantastic time, not a stressful one!

I have nothing to add to the useful advice already given - I just hope you get it sorted out to your satisfaction.  It makes my blood boil the way the customer is treated as a nuisance - they should be grovelling like mad if you have to go back with one fault, let alone a huge list.  Would they have let you have the van if £1K, or so of your money, was fake?  I think not!

You may wish to point out to your dealer and Mr Bailey that this is now on this website and every member will be following it with interest!

I really hope you have many holidays once it's all sorted out.

Sue

Is it me .. or wouldnt it just be easier if they gave Sara another van?  One without any faults?   Or is that just in a perfect world.

As a for instance if I were to buy my brand new dream van (unlikely I know!) and when it was delivered I wasnt happy with it, surely Im within my rights to refuse to accept it and demand another one?

If you buy a faulty item in a shop, they just replace it with another one. Perhaps if they had to do this with caravans, they would make more of an effort to ensure they came off the production line in perfect condition.

>>>>>Waits for the deluge......

Hi All,

I decided to call trading standards after speaking with the dealer (as advised, thank you). Trading standards were very helpful and advised me that as we have not used the 'van, just towed it to storage, we could still reject the 'van on the grounds of it not being of satisfactory quality. My OH and I decided to go straight to the dealers after work and speak with the manager. He was very sympathetic and seemed to appreciate our bitter disappointment at the problems we are having. We made it clear what we would see as an acceptable solution and what would be unacceptable. He is going to contact Bailey and then get back to us later in the week.

I will keep you all informed.

Sara.

Hi Sara

Glad you took my advice and went to see the Trade and Standards office, I have delt with them before (nothing to do with caravans) and if you have a 'genuine case' they are most helpfull and your dealer will not want a visit from them.!

I am pleased you can now see that if you are polite, but firm, with dealers/salesmen you 'can' get results.

For the benifit of others new goods should be supplied in accordance with the  1968 Trade Descriptions  Act  and the clause to watch out for is that the goods you purchase should be fit for purpose.

 I hope things get resolved soon Sara to your satisfaction

Mike

The promised call from my dealer failed to materialise today. I called but the manager was too busy to speak to me. The recorded delivery letter containing my formal rejection of the 'van went into the post tonight and will be with him in the morning. We are returning the van on Saturday and hope that we never see it again.

Sara