Message Forums

thanks David.

I've printed out the link Michael gave. Dreading having to tell OH, hes due home any minute.

Quote: Originally posted by savanne1 on 11/6/2011

---

thanks David.

I've printed out the link Michael gave. Dreading having to tell OH, hes due home any minute.

---

I would say there is no doubt that the retailer is resposible, according to Michael's link, but I wonder who decides on the option of the way forward: replace, repair, refund.  It may be you, the dealer or by negotiation.  Perhaps someone will advise.

Quote: Originally posted by savanne1 on 11/6/2011

---

any ideas why the window would be sticking out and the other side isnt? I can now see where the water would get in. We had a torrential downpour just before I went in the van this afternoon.

---

Check to see if the window is warped

or on the night latch

yes I'm hoping its not damp. The window must be warped because its ok at the top but by the time you compare the bottom with the other window it is sticking out a good few mms. Have had all cushions out and checked van from head to foot for other probs after all this rain.

OH home and is spitting feathers We're going to arrange for an independent inspection whilst we're away and if this shows damp or any other serious problem will demand a full refund.

IMO Savanne I'd demand a full refund anyway and save the cost of an independent report because how can you trust that dealer?

Unless it happened since you picked it up - and the mastic would suggest otherwise - then the dealers have either not been honest with you or have not done a good enough check to spot it. Neither of those options puts the dealer in a good light.

So sorry to hear of this problem and all I can say is have a fab holiday and concentrate on how brilliant it will be x

thats an idea Fiona, OH worried they refuse to look at it and insist we take it away. I dont know what to do, so fed up cant even be bothered to start Corfu packing. Off to empty van now instead