The CC do not listen to member's complaints. They do not act on a complaint. They don't reply to emails most times. They don't reply to letters most times. When they do reply to a complaint, an email or letter, it is so neutral, patronising and wishy washy that you almost want to be sick. We are members because of their CL network as you cannot get on a popular CC sites for a break of 10 days as invariably the weekends are booked full. Every year site fees go up making it more difficult to afford a holiday on a CC site. We now find it cheaper to use a commercial site which may have equal or better facilities than a CC site. Watch this forum on the 7th or when booking for next year opens.
Seems that the CC has listened and those posting are more than happy with the CC,...or as they say in the Virgin TV advert "but what do you think?"
Phil
------------- If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe
Discounted Insurance Quotes for UKCampsite.co.uk visitors! Up to 12.5% off!
Quote: Originally posted by cwdc56768 on 07/12/2011
From another Forum
The CC do not listen to member's complaints. They do not act on a complaint. They don't reply to emails most times. They don't reply to letters most times. When they do reply to a complaint, an email or letter, it is so neutral, patronising and wishy washy that you almost want to be sick.
We are members because of their CL network as you cannot get on a popular CC sites for a break of 10 days as invariably the weekends are booked full. Every year site fees go up making it more difficult to afford a holiday on a CC site. We now find it cheaper to use a commercial site which may have equal or better facilities than a CC site.
Watch this forum on the 7th or when booking for next year opens.<!-- Message body -->
Seems that the CC has listened and those posting are more than happy with the CC,...or as they say in the Virgin TV advert "but what do you think?"
Phil
Personally, I think the CC are listening to what folk say. Any changes they make will inevitably be small. All large changes would potentially have 'economic' consequences - they are not going to take major risks that could effect income, and understandably so, especially in the present economic climate. Basically, I don't blame them for being cautious - it makes perfect sense to me.