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I'm not sure that the spare tyre would be covered by the law,my understanding is that the tyre would have to be fitted to the vehicle for it to be an offence.could be wrong though!

Saxo1

Take your point Saxo and it is a point that the dealer may choose to offer as a defence. However, the law handily adds in the words "OR if they are in such a condition that their use on a road would involve a danger of injury to any person."

You expect a spare tyre to be used, so it is part and parcel of the vehicle they have sold 

Phil

Well I have just got back and they were fine about everything. The are repairing the two bits of damp and going to strip it back to check there isn't any serious damage. They are also repairing the two small cracks and replacing the spare tyre. They also picked up that the door frame needs adjusting so are doing this at the same time. To be fair they didn't make any issue out of any of the points and think we have caught the problems fairly early on so there shouldn't be any long term issues. They will also be giving a warranty on the repaired parts for a further 6 months.

The current estimate is 2 weeks to get the work done and then we should be able to collect it..........the only problem is we were tempted by a Bailey Provence while we were there!! ........but will probably stick with the ranger for this year and change at the end of 2012.

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Very surprised that you bought a van with no previous history. We have just px our van and the dealer wanted all the history on servicing, new parts etc. Said he wasn't interested unless we had it all, which we did!

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What a lot of folk maybe don't appreciate is that if something is repaired then that repair has a six year guarantee, subject to conditions. That is putting it in a rather broad brush way admittedly.

The Supply of Goods and Services Act 1982 indicates that in undertaking a repair "service" the dealer, (acting in the course of a business) is legally obliged to use reasonable skill and care. That condition is implied into your contract for that repair and that is enforceable for a six year period under the Limitation Acts.

So, once you pass the six month warranty the dealer gives you, if the repair is found to be defective, and that defect can be traced back to the repairer not using reasonable skill and care (and not anything you have done or failed to do in the meantime) you may be able to argue that the dealer is liable to remedy that defect.

OK there is some argument in there for you to work out, to uphold your legal rights, but it's worth remembering that you "may" have a case against a "repairer" more than six months after the repair has been done.  

Five years after the van has been owned from new you find damp and they remedy it under warranty and then you could have another six years cover under the 1982 Act. The longer it is from the repair to the defect appearing again the harder it is to argue that it is the repairers fault but its just worth remembering the 1982 Act.

My van had a defective front window (like many others have had) and it has been replaced twice. Each time they have said that it is replaced under the existing warranty. However, if the window goes again after August (when the original three year warranty runs out) I know that the window will be less than one year old by then and not three years!

Phil

Quote: Originally posted by iscacamper on 03/2/2012

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It's such a pity so many dealers don't bother checking their used vans properly before selling them. Instead they expect the customer to find the faults themselves and bring it back under warranty. Whatever happened to customer service... :-(

Glad you got yours sorted under warranty, anyway.

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Quote: Originally posted by savanne1 on 04/2/2012

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DSB, remember my damp van? I am so grateful we had the torrential rain that day or I may not have seen the water seeping in. We still to this day are convinced they knew it was damp yet hoped the warranty it came with would pay for the damp repairs. I honestly believe that shortcuts are made at alot of dealers, slapdash and unacceptable in my book.

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