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Topic: United British caravan: shop grumps

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U-B-C

17/7/2013 at 9:30am
Location: Newcastle Upon Tyne
Outfit: None Entered

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Joined: 02/7/2012

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We were very happy to help the Springer Rescue people :)

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Alex Levington

United British Caravans Ltd.
Sandy Lane
Wideopen
Newcastle Upon Tyne
NE3 5HE
0191 2363156

krissieann

17/7/2013 at 4:53pm
Location: county durham
Outfit: Bailey Sancerre Vectra 3.0 elite

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we bought our caravan from UBC in 2009, have had a few issues with the caravan and more to the point Baileys but everyone Mike, Paul and even the lad who washes the vans have always been very courteous, helpful and friendly, polite we are exceptionally pleased with then as Dealers after our own and family dealings with other dealers not a million miles away.

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rush768

17/7/2013 at 8:24pm
Location: North Lincolnshire
Outfit: Elddis Super Cyclone

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Come on 4sters, we haven't heard back from you yet! You complained about UBC in Wideopen, a complaint seen by over 2000 readers of this thread. You have received an apology from UBC and an assurance that your complaint will be looked into. Have you accepted the apology? Sent an email to Mr Levington? Apart from one other unsubstantiated complaint on this thread everyone else who has had dealings with UBC seems to have been quite happy with the service. Perhaps if you’d done what others have suggested and contacted them first before going public the matter would have been resolved to your satisfaction.

David

PS I don’t work for UBC

frederico

17/7/2013 at 8:38pm
Location: Blyth Northumberland
Outfit: Bailey Pageant Monarch two berth

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My previous reply to this thread.
'I have used this shop a lot and found the staff ok.'

Addition. I have never worked for UBC either.

Fred.

bobsbabes

17/7/2013 at 8:54pm
Location: Shropshire
Outfit: Sterling Eccles SR 636 Nissan Navara

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Quote: Originally posted by rush768 on 17/7/2013
Come on 4sters, we haven't heard back from you yet! You complained about UBC in Wideopen, a complaint seen by over 2000 readers of this thread. You have received an apology from UBC and an assurance that your complaint will be looked into. Have you accepted the apology? Sent an email to Mr Levington? Apart from one other unsubstantiated complaint on this thread everyone else who has had dealings with UBC seems to have been quite happy with the service. Perhaps if you’d done what others have suggested and contacted them first before going public the matter would have been resolved to your satisfaction.

David

PS I don’t work for UBC

dont think that you will it was 12 months ago when this thread was started and it was his one and only post xx

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hello

rush768

18/7/2013 at 11:32am
Location: North Lincolnshire
Outfit: Elddis Super Cyclone

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oops! Missed a year somewhere! Thanks for pointing that out bobsbabes.
David

Boston600

20/7/2013 at 12:12am
Location: None Entered
Outfit: None Entered

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this is a good shop in general but there is a guy who works there and just isn't interested. I wouldn't say he does anything wrong but he is miserable and not really bothered. He sold me a wheel clamp which didn't fit my vehicle even though I asked for his advice and gave him the tyre size etc. They did refund me without any issue and otherwise always found them to be most helpful. The shop that they have is well priced for camping gear and they stock more items than most.

Marilyn51

20/7/2013 at 11:25pm
Location: Newcastle upon Tyne
Outfit: Wynnster Eagle 6 & super old static

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As I said on this post last year I think this is a super place to shop for all camping and caravan needs - I'm now into my eighth year for both - but I can understand that the staff may get grumpy now and again as I often get very annoyed and have been known to walk out owing to the parents that allow their children to use the place like a play ground, just letting them run riot, shout constantly and play with anything that isn't tied down. The staff do a wonderful job just to serve you in those conditions.
By the way, I have nothing to do with the shop other than buying all my needs there and getting all the advice I could ever need.

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Marilyn

MEG55

27/7/2013 at 11:21pm
Location: JARROW
Outfit: Elddis Explorer 175 2019.

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If you are really unhappy contact the manager Alex Levington.

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