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07/7/2014 at 1:13pm
Location: None Entered
Outfit: bell tent
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Joined: 07/7/2014 Standard Member
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We have just had a terrible experience with Jason Anderton, previously of Novosail. His latest disastrous venture in the cleaning business, Wash and Waterproof UK appears to be exactly the same cowboy outfit as Novosail. We sent our beautiful bell tent off to be cleaned and proofed then heard nothing for a month, despite emailing. A neighbouring company, Weightwash, appeared to find the tent and offered to service it for us. As we were glad Wash and Waterproof were no longer involved we agreed that this would be good. Weightwash then washed it and unfortunately passed our account back to Wash and Waterproof! I didn't trust that they had done the job so tried to arrange to pay on collection! Mr Anderton was having none of it and was extremely rude, condescending, arrogant and bullying on the phone. He implied that i wouldn't see my tent if I didn't prepay! I paid and went to collect the tent myself as I wanted to check the work they had done, having read some of the reviews on here! They gave us a tent to take away, but when we looked at it, it was clearly not our tent, being a very different, and cheaper make! Helen, who we now know is Anderton's partner, tried to apologise and send us home but we refused to leave without our tent. She had found it within the hour and when we looked at it it clearly not only hadn't been cleaned in the month they'd had it, but it was far dirtier than it had ever been! It didn't really need cleaning when we sent it off, just re-proofing! Now it needs a deep clean as there are greasy marks and splatter stains on it. It had just been left, unwrapped, in a pile of dirty washing with other people's muck all over it! Helen promised to refund the service fee and when I asked her about the courier fees and petrol expenses and the damage to the tent she asked me to put it in an email and she would try to get it sorted for me. They refunded the service fee but they have not responded to any more emails regarding compensation! Communication with Mr Anderton is always unpleasant and he is not intending to pay back any of the costs or compensate us for the stained tent! If I went through small claims court I don't even know if his company would be in a position to pay us!! He's been there before and would probably find a way to weasel out of it! For goodness sake, don't have anything to do with anything that Mr Anderton is involved with. He is an unethical thug.
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