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Subject Topic: Easter weekend
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PersonNorman-Nomad
28/3/2013 at 9:05am
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I agree with Bobmel regards using a credit card. If you have used a credit card it's worth giving the credit card company a call and see what they say.  

Best of luck.

 

Norman


Personarcherypete03
28/3/2013 at 9:31am
 Location: Cider County
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Quote: Originally posted by Dazwilliams on 27/3/2013Just wanted people's opinion-we are booked into a small family run site for Easter weekend. Our caravan is snowed in and we cannot get it out. We have requested that we move our booking to another date but oh no, not refundable/exchangeable under any circumstances. The site had taken full payment, not just a small deposit. I can't get my head around it. We are not asking for a refund, forcing the site owners to lose their money. We simply want to move the dates to a mutually convenient weekend when we can actually get our caravan out. Any thoughts anyone?


they take your money, you cancel,then they take another booking for your pitch,i would call them and say you will do your best to get there but not sure when,then they have to keep the pitch for you and stop them making double money.

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Pete.


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PersonAL53HX
28/3/2013 at 8:41pm
 Location: BLACK((gods)) COUNTRY
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Name and shame by all means,I have booked a number of sites that offer,for a small fee, a cancellation clause that allows you to claim your money back from them if you cant make it,but the majority of sites will keep your money.
WE could have let your pitch to someone else is the stock excuse

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Whippets,you cant have just one


PersonPeridot
28/3/2013 at 9:06pm
 Location: South Wales
 Outfit: Mazda Bongo & Cabanon Pacific View Peridot's Profile View Profile   Reply to Peridot Reply   Quote Peridot Quote  
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I refuse to book any site that requires payment in full and avoid those that require a deposit.

The site we've booked for Easter is one we've never stayed on before but no deposit was requested and we can turn up as early as we like tomorrow.

Just hoping for some sunshine now


PersonSimon100
28/3/2013 at 9:27pm
 Location: Stockport
 Outfit: Lunar Clubman SB & Mondeo Estate View Simon100's Profile View Profile   Reply to Simon100 Reply   Quote Simon100 Quote  
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If the sites terms and conditions are that you pay the full amount, with total loss if you cancel, then you have no cause for complaint. Your payment was an acceptance of a contract and you have to abide by that.

The site owners might have turned others away due to your booking, so why should they be expected to lose your revenue as well?

Payment by credit card is only a protection if the cost is over £100.


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Personnitnat
28/3/2013 at 10:32pm
 Location: Staffordshire
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Where abouts do you store your van? We're in staffs too and lull is fine here now. What bout seeing if they would postpone if you could get confirmation from the caravan storage site? If the iAds are clear to the storage site, surely they need to make it accessible

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Nat


Personvonc
28/3/2013 at 11:58pm
 Location: west midlands
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We are off out for this weekend for the 1st time..but have moved our booking they have been so good the £20 deposit we have paid we now have 12 months to use it..that's how they should be dealing with it ..good service..Stytch

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Coming home back to a caravan
2013
Whit week Kelpie Manorbier
July/Aug Carpenters Farm Isle of Wight


PersonDaveCoaches
29/3/2013 at 8:15am
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These sites are taking the **** anyone would think they had to pay their staff wages, or something. Obviously they can afford to have empty pitches at bank holidays and simply tell their staff that they don't get paid because there is some snow on the ground 50 miles away.

I am sure that there staff will be happy with that because the shops will give them free food and they won't have any bills to pay if it snows.


Personarcherypete03
29/3/2013 at 2:16pm
 Location: Cider County
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Quote: Originally posted by Simon100 on 28/3/2013
If the sites terms and conditions are that you pay the full amount, with total loss if you cancel, then you have no cause for complaint. Your payment was an acceptance of a contract and you have to abide by that.

The site owners might have turned others away due to your booking, so why should they be expected to lose your revenue as well?

Payment by credit card is only a protection if the cost is over £100.


If the pitch is already paid for and the site takes another booking then surely they could refund the person that cancelled due to bad weather or do you think they should make DOUBLE MONEY on one pitch.

-------------
Pete.


Personchilephilly
29/3/2013 at 4:43pm
 Location: Midlands
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Do you store at Alcatraz in Tamworth? If so, I don't blame you not trying to get your van out - the bank up the the second set of gates would be terrifying, not to mention the turn afterwards. The site you have booked are doing themselves a good job of losing business - it's a good job we don't know who they are!!

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Keep calm and go camping....


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PersonSimon100
29/3/2013 at 5:56pm
 Location: Stockport
 Outfit: Lunar Clubman SB & Mondeo Estate View Simon100's Profile View Profile   Reply to Simon100 Reply   Quote Simon100 Quote  
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Archerypete03.

Point taken, but the converse is also true.

If they agree to move the booking to another time and don't fill the Easter pitch the OP will have had two pitches for the price of one!

You enter into a contract you have to fulfill it.


PersonOatcaker
29/3/2013 at 8:55pm
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At no point did I ask for a refund, just to go a different weekend. What did I get offered, 1 night! So that is £54 for one night and to pay any electric by meter on top! Sounds a bit like penny pinching to me. If you charge top dollar, you need to provide top notch service and facilities.


PersonDaveCoaches
31/3/2013 at 3:39pm
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Quote: Originally posted by Dazwilliams on 29/3/2013
At no point did I ask for a refund, just to go a different weekend. What did I get offered, 1 night! So that is £54 for one night and to pay any electric by meter on top! Sounds a bit like penny pinching to me. If you charge top dollar, you need to provide top notch service and facilities.


Don't really see that there is a significant difference between asking for a refund or asking to change the booking. Either way, you get a booking for free. You booked the Easter period and they held a pitch open for you which due to no fault of there own you didn't use. Why should they offer you another pitch at a later date for free?

Their overheads have not dropped because you don't turn up and they are not likely to fill the pitch either.

Because it's a family business doesn't mean they can afford to subsidise your misfortune, quite the opposite. They will also be suffering because they will have inevitably had far less bookings than normal due to the weather, so on top of taking their own misfortune, you expect them to subsidise yours?

Did you know there is a recession on? The owners are hoping to earn a living and feed their family, not run a charity and starve their kids.


PersonPaulDG
31/3/2013 at 5:20pm
 Location: Milton Keynes
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If you'd booked a foreign holiday and bought your EasyJet flights, the answer from the holiday company and from EasyJet would have been:

"Make a claim on your insurance".

You do have insurance, don't you?

No? You chose to make that little saving?

And now you think the campsite owner should lose out?

-------------
Paul


Personchilephilly
31/3/2013 at 5:24pm
 Location: Midlands
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I wonder how many repeat bookings the owners hope to get? I agree they are trying to earn a living rather than run a charity, but I reckon acknowledging that circumstances can be difficult sometimes and that flexibility is needed can go a long way. If I was the OP and I had been allowed to change my weekend I would be praising the campsite to the skies,possibly generating a few bookings from friends along the way. If not the reverse would be true - I wouldn't go there again and would tell others to avoid the place like the plague. I wonder which the campsite owners would prefer?

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Keep calm and go camping....


PersonSimon100
31/3/2013 at 8:00pm
 Location: Stockport
 Outfit: Lunar Clubman SB & Mondeo Estate View Simon100's Profile View Profile   Reply to Simon100 Reply   Quote Simon100 Quote  
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People rarely post to praise.
I doubt if the OP would have given a thought about posting if they had agreed to change, it would have been what he expected so why comment on it?
He only posted because he was not happy.



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