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Quote: Originally posted by xdsxwolfman on 29/10/2013

Quote: Originally posted by Graeme_Cooke on 24/10/2013Not wanting to detract from other comments in the past about Glossop Caravans but I thought I would share my positive experience.

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Having just bought our first caravan we headed off to the NEC last week to have a look around and maybe pick up a few accessory bargains. In particular we wanted a full and porch awning.

As we were after an Isabella full awning that's the stand we went to. We met Paul from Glossop's who couldn't have been more helpful. He was with us for an hour and really helped. He gave us great advise, explained the options and even suggested we take a 2013 model rather than a 2014 to save a lot of money.

Having looked around the show for a porch we went back to see Paul and he ended up doing us a great deal on a Dorema. Not only did he knock off 15% he through in a free Inaca carpet and free shipping. The awning was promised for today and it promptly arrived.

I appreciate that others have not had as good an experience of Glossop's and I can only imagine how that must feel but if you are looking for an awning Paul is the man. A real gent and true to his word.

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My name is Danny and I work for Glossop caravans. I would just like to say thank you for your nice words. It is nice to hear and much appreciated.

Regarding the comments made about the caravan with the gas leak, I would just like to assure everyone that with the exception of the caravans we sell on ebay, all our caravans receive either a safety check or full pre delivery inspection, both of which include a gas check. After reading the post, I am under the impression that the problem was with a faulty regulator, which we replaced. The regulator is an extra item and not supplied with the caravan. Therefore this would not be checked as part of the safety check or pre delivery inspection. Of course if the caravan was built after 2004, the regulator is fitted to the caravan and so is part of it and will be checked.

Finally regarding the condition of the caravans, we do not do any work on the caravans until they are sold, unless they are really bad, in which case we would send them to our service centre. This is the case throughout the industry, and all work on the caravans will be done once they are bought. As for the puddle in the ebay caravan, I can only assume that the door or rooflight must have been left open, and we will also clean the caravans if this happens.

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I do not pretend to be an expert in law, but I would have thought that buying from a dealership, or a company, then the product they sold you must be 'fit for purpose', and in this case having sold a caravan that has cooking facilities present, then checking that the gas supply, and associated fittings, were working correctly is part of the that, especially if the caravan is supposedly undergone a pre delivery inspection.

I bought a caravan from a small dealership in Cambridge last weekend and when I went to collect it he had changed all the gas pipes and carried out several other small minor repairs that I hadnt even noticed.

It the attention to detail and customer care that is important, not the technicalities of what is, or isnt, part of the equipment. Get that part right and you'll get return custom and buyers reccommending you.

Quote: Originally posted by VangoMan02 on 01/11/2013

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You also glossed over the regulator issue and to be honest your company had a narrow escape.
The owner saved the day and possibly him and his family becoming a statistic by getting it checked after smelling gas!
Yes you sorted it out after the owner got it checked and got help.

No one wants an argument, we are just discussing the facts!

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Quote: Originally posted by beechy on 01/11/2013

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If you buy a car 'sold as seen' with bald tyres or no MOT, you the owner are liable not the seller.

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Quote: Originally posted by beechy on 01/11/2013

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Quote: Originally posted by VangoMan02 on 01/11/2013You also glossed over the regulator issue and to be honest your company had a narrow escape.

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The owner saved the day and possibly him and his family becoming a statistic by getting it checked after smelling gas!
Yes you sorted it out after the owner got it checked and got help.

No one wants an argument, we are just discussing the facts!

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Did you bother to read Batties post where he said a regulator could fail even after a service check? I'm a neutral having never bought anything from Glossop but this seems a bit like a witch hunt to me.

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Quote: Originally posted by beechy on 01/11/2013

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Quote: Originally posted by VangoMan02 on 01/11/2013You also glossed over the regulator issue and to be honest your company had a narrow escape.

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The owner saved the day and possibly him and his family becoming a statistic by getting it checked after smelling gas!
Yes you sorted it out after the owner got it checked and got help.

No one wants an argument, we are just discussing the facts!

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Did you bother to read Batties post where he said a regulator could fail even after a service check? I'm a neutral having never bought anything from Glossop but this seems a bit like a witch hunt to me.

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