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 Topic: Leaking around window
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21/8/2016 at 7:08am
Location: west yorks
Outfit: Vango inspire 600xl 5m bell tent
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seriously though, take the van back, leave it there, tell him you are aware of your rights and his obligations. take a pal with you as things could get heated, but don't back down, tell the dealer that you are recording the conversation for use later.
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21/8/2016 at 8:35am
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Quote: Originally posted by john,mel,3kids! on 21/8/2016
opensauce, I have just looked at the thread I started a while back about this issue, (hold on buying that new bailey) and you seemed quite sceptical about the 30 day returns policy.
I'm still sceptical about it regarding the caravan trade & the dealer's reaction to the op's request for a refund suggests one has to be sceptical.
All I have been doing here is advising the op to get everything right on their side. If in spite of that dealer will not refund then they presumably the op will only have recourse to Trading Standards or small claims court & no quick refund?
Point I was making mostly in your thread was that it's unlikely one could reject a new caravan that was delivered with loose doors & blinds if an hour of workshop time would fix it & why would one want to? The idea is to buy a nice new caravan, not go in with the idea that you will demand a refund if it is delivered with a few easily fixable faults.
Generally with a 'bad' new caravan the situation develops slowly over months with faults becoming apparent over a period of greater than 30 days.
The op situation is different. From their description it suggests that the entire front of caravan is damp requiring days of workshop repair that no dealer is going to pay for so they have a clear case to reject within 30 days.
Even if they do get a refund quickly it's hardly a perfect result for them because they do not have the caravan they clearly wanted.
The law is little use without effective enforcement so one can only hope the op gets a quick resolution on this because local Trading Standards offices are usually overworked & underfunded. Read this.
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21/8/2016 at 5:17pm
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As pointed out you need proof you are rejecting caravan within 30 days. Printing off this thread will help. Probably not a good idea to just dump it on his empty premises as caravan could disappear & he could deny all knowledge.
Does he have a forecourt that works normal business hours? You are still within the time limit if you return it tomorrow. I would do that & I would also be phoning your local Trading Standards first thing tomorrow & explain the situation.
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21/8/2016 at 9:33pm
Location: Wolverhampton
Outfit: Bailey unicorn Cabrera : Freelander 2
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Like a fool I tried to return the van today 21 August 2016, expecting the dealer to be there after 17:00 when Sunday trading finishes at 16:00.
Here is whats happened so far, you know the details but here are a couple of texts I have exchanged with the dealer, I'm doing this for a reason. I want to to know if the text I have sent him constitute Notification of returning the goods.
I thought I had text him my intention to return the van but I haven't, I told him over the phone on Saturday 20th August that I intend to return the van on that day. he asked me not to because it was his daughters birthday and they had 16 children at his home. I agreed with this and told him I would return on Sunday instead.
I text him Sunday morning informing him I would be setting out about 15:30 and should take me about one and half hours to get there.
his reply was "I'm in Torquay, So I wouldn't bother". although he had sent this reply I felt I had to make the effort in returning the van, Alas he didn't turn up, so I brought the van home.
He sent me the following text....
" There is no 30 days! as you didn't buy b4 you came to view it! But ring me tomorrow and we can talk"
he then sent me another text and in it he confirms I had called him on the Saturday with the intention of returning the van.
he has sent me 3 further text all exactly the same this is the text word for word....
" Return it yourself next week thur/fri, as immaculate ai it was taken. refund of £3,800, as I have paid for repairs you asked for. thats the offer, otherwise take it further. quite clear to me you never wanted to buy it"
the repair he is talking about cost £60 and the repair guy just covered up the mold with a piece of wood, made a bodge job of it and as you know the window leaks really bad.
I sent him the following text....
" Your staying away does not cancel out the 30days returns because you have been notified of my intention well in advance of the 30 day limit, All that it does is prolong the issue"
he then sent the following...
"Read my message, & take in the message, you have no 30 days! out of the descent chap I am, I've said bring it back thursday/Friday. but you have had it a while now,£3800 is being more than fair".
This is his last text....
"Like I said it's your property. So you leave it there and it gets stolen, your problem. has I will phisically(sic) need a signature & keys from yourself before I give a refund. Kind regards Mark"
would I be right sending him this text......
Your talking silly about the 30 days returns. the 30 days return for a full refund is the law, it's called the "Consumer Rights Act 2015" I suggest you read up on it.
you were notified well in advance of the 30 day expiry time of my intention to return the caravan. I shall return the caravan on Monday 22nd August 2016. if you choose not to be there and I have to return home with the caravan, I shall start charging you storage rent of £50 per day until you caome and collect it, I shall also start legal proceedings without further notice to you. In other words the next time you here from me shall be through the courts. your offer of £3800 is unacceptable.
I'm sorry it's a long one but feel you need to to know whats happened over the last couple of days.
I can't thank you enough for the the time and effort you have put in
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21/8/2016 at 10:56pm
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I would think with a print off of this thread & the texts there is enough proof. As pointed out contact Herefordshire Trading Standards first thing tomorrow & advise them of the situation, take advice from them & go from there.
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01/9/2016 at 8:17pm
Location: Sitingbourne
Outfit: baily champaign
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This shows that you should never buy a van private or from a dealer without an independent pre purchase inspection from an independent caravan service fitter
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Well done for your persistance. 
So glad it come out well in the end and hope that your next purchase is all that you could wish for.
