Message Forums

Quote: Originally posted by acesup1504 on 26/11/2017

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I did feel some of there 2nd hand caravans were overpriced.

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Quote: Originally posted by Opensauce on 26/11/2017

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Usual issue with pile’em high sell’em cheap merchants is that they do not have sufficient workshop facilities or skilled staff to service their large customer base. So problems with pre sale preparation & after sales service are likely to arise.

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Quote: Originally posted by chrisn7 on 28/11/2017

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Quote: Originally posted by Opensauce on 26/11/2017

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Usual issue with pile’em high sell’em cheap merchants is that they do not have sufficient workshop facilities or skilled staff to service their large customer base. So problems with pre sale preparation & after sales service are likely to arise.

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I took the precaution of having our van inspected, and arranged to meet the engineer, so he could point out to me anything I needed to know. On the day there were 3 columns of vans awaiting PDIs, each column having about 20 vans in - yep, 60 odd! Glossop knew there was to be an inspection, but still buried ours almost in the middle of this lot - making life as difficult as possible for the engineer. Being the customer I was able to get it extracted, but I feel certain this wouldn't have happened for the engineer on his own. It might all have been innocent of course...

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Quote: Originally posted by gray871 on 28/11/2017

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Hi fortyfoot
I bought my van last year from Bawtry caravans got a good part ex deal & 12 month warranty on the purchase, just had some work done under warranty with no quibble
Also had some good advice and purchases of equipment from Pleasuretime caravans in Castleford
Graham

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Quote: Originally posted by Opensauce on 29/11/2017

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I see no paranoia. It is simply doing the maths. The price you pay for a discounted caravan is the likelyhood of poor pre sales preparation & poor after sales service simply because & as indicated the discounter does not have workshop space or staff to service their sales volume.

The caravan trade is not the car trade. You can buy a car cheap as you like anywhere in the country & get it serviced at your local franchise. Try doing that with your local caravan franchise they may say join the queue well behind our regular customers.

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Quote: Originally posted by acesup1504 on 29/11/2017

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Quote: Originally posted by chrisn7 on 28/11/2017

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Quote: Originally posted by Opensauce on 26/11/2017

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Usual issue with pile’em high sell’em cheap merchants is that they do not have sufficient workshop facilities or skilled staff to service their large customer base. So problems with pre sale preparation & after sales service are likely to arise.

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I took the precaution of having our van inspected, and arranged to meet the engineer, so he could point out to me anything I needed to know. On the day there were 3 columns of vans awaiting PDIs, each column having about 20 vans in - yep, 60 odd! Glossop knew there was to be an inspection, but still buried ours almost in the middle of this lot - making life as difficult as possible for the engineer. Being the customer I was able to get it extracted, but I feel certain this wouldn't have happened for the engineer on his own. It might all have been innocent of course...

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I think some serious paranoia there IMO but one thing is does show is the level of trade a big caravan dealer does.

Out of interest did the engineer find much?

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