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Subject Topic: LUNAR !!!
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Personiank01
02/8/2019 at 9:15am
 Location: Worcestershire
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Quote: Originally posted by Maico man on 01/8/2019
Hi would like some advice please
We only purchased our Lunar Lexon on 1st of June 2019 never bought a new caravan before we bought from Campbells caravans who also had an offer of £500 cash back when purchasing a new caravan phoned lunar on numerous occasions as we did not receive this cash back but sadly now they have gone into administration and don’t know now where we stand regarding warranty and cash back
Any thoughts please


It was an incentive that influence your decision to buy and you pay Campbells for the caravan and not Lunar unless of course you had a separate agreement with Lunar for the £500.


PersonMaico man
via mobile 02/8/2019 at 10:18am
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Yes it was an offer Campbells were advertising at the time but the cash back was coming from Lunar.It was an added bonus as we had chose the caravan we wanted being the Lunar Lexon.But more worrying is how we stand on the warranty


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Personiank01
02/8/2019 at 10:28am
 Location: Worcestershire
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Quote: Originally posted by Maico man on 02/8/2019
Yes it was an offer Campbells were advertising at the time but the cash back was coming from Lunar.It was an added bonus as we had chose the caravan we wanted being the Lunar Lexon.But more worrying is how we stand on the warranty


If you check the actual warranty after the first year very little is covered and basically the only warranty left is for damp. Have a read in the owner's manual regarding the warranty. Most of the appliances have their own warranties. Other than that the supplier is liable under CRA 2015.
Damp may result due to an issue when the caravan was manufactured therefore the fault was there when the caravan was purchased and would be covered under CRA 2015. IMHO there is very little to worry about as responsibility ultimately lies with the dealer.


PersonRainbowsend
via mobile 03/8/2019 at 1:42am
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I think it's not only the warranty that's the problem. Been to the dealer today and all Lunar specific parts are not available

-------------
Jean

Sometimes a little rain must fall before you reach a rainbow.

The work will wait while you show the child the rainbow, but the rainbow won't wait while you finish the work.


Personcliffbrown
03/8/2019 at 6:37am
 Location: chesterfield
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I was looking at a Lunar from Robinsons caravans in Chesterfield, they have put a notice on there website regarding the Lunar situation, look it up, don't know if all dealers will be the same.


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Personiank01
03/8/2019 at 9:50am
 Location: Worcestershire
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Quote: Originally posted by Rainbowsend on 03/8/2019
I think it's not only the warranty that's the problem. Been to the dealer today and all Lunar specific parts are not available


The only Lunar specific parts would probably be the furniture as rest is probably common across most ranges.


PersonMaico man
via mobile 03/8/2019 at 4:48pm
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Yes we have been taking our caravan into service centre at Campbells for some snagging jobs done and they say it’s the administrators who arnt releasing parts


Personiank01
04/8/2019 at 9:46am
 Location: Worcestershire
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Quote: Originally posted by Maico man on 03/8/2019
Yes we have been taking our caravan into service centre at Campbells for some snagging jobs done and they say it’s the administrators who arnt releasing parts


That is not your problem as the dealer has a responsibility under current legislation to repair the caravan. If they cannot or do not want to do the repair you are entitled to reject the caravan.


PersonMaico man
via mobile 04/8/2019 at 5:16pm
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Forgot to mention they also said some dealers are suspending all warranty work too


Personiank01
05/8/2019 at 8:32am
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Quote: Originally posted by Maico man on 04/8/2019
Forgot to mention they also said some dealers are suspending all warranty work too


That is not the customer's problem as by law the dealer is responsible! If the dealer refuses to do a repair they could be committing a criminal act.


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Personrichardandjo2010
via mobile 07/8/2019 at 7:53pm
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A customer of mine is a caravan repairer he says he can get all panels windows doors etc made by a contact of his and the panels are stronger than the manufacturers as they are made from fibreglass. Although this don't help those with new caravans it is reassuring for those with ones out of warranty. Lunar made lovely caravans and I certainly wouldn't be put off buying one

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its our imperfections that makes us perfect


PersonJ Waite
via mobile 09/8/2019 at 11:35am
 Location: Ramsbottom
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Quote: Originally posted by Maico man on 01/8/2019
Thanks will let you know how we get on my worry though is with Lunar being in administration




God help you regarding Campbells, after sales customer service has gone down hill big time even more since they shut their Blackburn branch unless you want a service, they're happy to do that, as it's quick easy money for them. We've been waiting for them to get a part for us since November when we bought our 2019 Clubman well before administrators went in and no progres has been made even though we've phoned and emailed. When we ring whoever is dealing with it has left and the new person who takes over has to start again because they can't find the paperwork. We will not buy any more caravans from Campbells. 


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a tent, folding camper and 6 caravans later ... June


PersonMr wilson
09/8/2019 at 12:37pm
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News that a buyer has been found for Lunar has to be good for everyone involved but I'd hate to be in the warranty department for the next wee while. I'd hazard a guess that everyone is going to be frantically claiming before it all goes tits up again.
Fingers crossed for workforce and customers alike.


PersonMaico man
via mobile 09/8/2019 at 12:49pm
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We were the same we was dealing with a gentleman who then left and a lady called Michelle took over and we had to start from fresh again but finally we took our new caravan in last Saturday for snagging jobs list to be done will you keep you updated as to what or all jobs are done no phone call as yet


PersonMaico man
via mobile 09/8/2019 at 12:50pm
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Well that is good news but after speaking to administrators we still not been told if they have also taken on the liabilities I really do hope so


PersonJ Waite
via mobile 09/8/2019 at 1:01pm
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If the new owner doesn't honour running warranties of caravans that were bought before I think it will affect future sales badly. After all, who would risk spending 25k on a new caravan off a firm that will not honour the existing customers warranties of the firm they have bought out, it could be bought out again and more warranties lost.

Post last edited on 09/08/2019 13:08:10

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a tent, folding camper and 6 caravans later ... June



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